O*NET-SOC 11-1021.00
General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.Core20699
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Core933
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.Supplemental20708
- Direct administrative activities directly related to making products or providing services.Core20700
- Set prices or credit terms for goods or services, based on forecasts of customer demand.Supplemental20707
- Prepare staff work schedules and assign specific duties.Core20701
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.Core20703
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.Supplemental944
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.Core20706
- Perform personnel functions, such as selection, training, or evaluation.Core20705
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.Core20704
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.Supplemental945
- Direct non-merchandising departments of businesses, such as advertising or purchasing.Supplemental947
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.Core20702
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.Supplemental19501
- Plan store layouts or design displays.Supplemental949
- Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.Supplemental948
Technology Skills
From O*NET 30.3, 141 examples in 53 categories, 49 Hot Technology
Free · O*NET 30.3Customer relationship management CRM software
- Act!
- ActionWare
- AMG Teleran SalesInSync
- Avidian Technologies Prophet
- Blackbaud The Raiser's Edge
- HEAT Software GoldMine
- Maximizer Software Maximizer Enterprise
- NetSuite NetCRM
- Oracle Eloqua
- Salesforce softwareHot Technology
- Salesforce.com Salesforce CRM
- Software on Sailboats Desktop Sales Manager
- Sugar CRM
- Vanguard Software Vanguard Sales Manager
- vtiger CRM
Document management software
- Adobe AcrobatHot Technology
- Microsoft SharePointHot Technology
Graphics or photo imaging software
- Adobe Creative Cloud softwareHot Technology
- Adobe PhotoshopHot Technology
Human resources software
- ADP Workforce Now
- Human resource management software HRMS
- Oracle Taleo
- Personnel scheduling software
Data base user interface and query software
- Airtable
- Amazon Web Services AWS softwareHot Technology
- Blackboard software
- Database software
- FileMaker Pro
- Microsoft AccessHot Technology
- Microsoft SQL ServerHot Technology
- Oracle DatabaseHot Technology
- Savant MobileRanger
- Structured query language SQLHot Technology
- Yardi softwareHot Technology
Data base management system software
- Apache HadoopHot Technology
- Teradata DatabaseHot Technology
Video creation and editing software
- Apple Final Cut Pro
- Flipgrid
- Screencastify
- YouTube
Presentation software
- Apple Keynote
- Google Slides
- Microsoft PowerPointHot TechnologyIn Demand
Operating system software
- Apple macOSHot Technology
- Job control language JCL
- Microsoft WindowsHot Technology
- Oracle Solaris
- Shell scriptHot Technology
Project management software
- Atlassian ConfluenceHot Technology
- Microsoft ProjectHot Technology
- Oracle Primavera Enterprise Project Portfolio ManagementHot Technology
- Realization Streamliner
Content workflow software
- Atlassian JIRAHot Technology
Computer aided design CAD software
- Autodesk AutoCADHot Technology
Access software
- Citrix cloud computing software
Computer aided manufacturing CAM software
- CNC Mastercam
- Siemens NX
Transaction server software
- Customer information control system CICS
Data mining software
- Datawatch Monarch
- Google AnalyticsHot Technology
Enterprise resource planning ERP software
- Deacom ERP
- Microsoft Dynamics
- Microsoft Dynamics GP
- NetSuite ERP
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoftHot Technology
- Oracle PeopleSoft Financials
- SAP Business Objects
- SAP softwareHot Technology
Financial analysis software
- Delphi Technology
- Oracle E-Business Suite Financials
- Sage MAS 500
Cloud-based data access and sharing software
- Dropbox
- Google Drive
- SlackHot Technology
Medical software
- Dynamic Energy Systems MedAct
- Medical condition coding software
Desktop communications software
- Eko
Word processing software
- Evernote
- Google DocsHot Technology
- Microsoft OneNote
- Microsoft WordHot Technology
Enterprise application integration software
- Extensible markup language XMLHot Technology
- IBM InfoSphere DataStage
Web page creation and editing software
- FacebookHot Technology
- Microsoft FrontPage
- Social media sites
Accounting software
- Fund accounting software
- Intuit QuickBooksHot Technology
- Sage 50 Accounting
- Tax software
Geographic information system
- Geographic information system GIS software
Sales and marketing software
- Google Ads
- HubSpot softwareHot Technology
- Marketo Marketing AutomationHot Technology
Instant messaging software
- GroupMe
Business intelligence and data analysis software
- IBM Cognos Impromptu
- MicroStrategy
- Oracle Business Intelligence Enterprise Edition
- Qlik Tech QlikView
- TableauHot Technology
Communications server software
- IBM Domino
Electronic mail software
- IBM Notes
- Microsoft Exchange
- Microsoft OutlookHot Technology
- Mozilla Thunderbird
Enterprise system management software
- IBM Power Systems software
Analytical or scientific software
- IBM SPSS StatisticsHot Technology
- Minitab
- SASHot Technology
- StataCorp Stata
- The MathWorks MATLABHot Technology
Facilities management software
- InnQuest Software roomMaster
Time accounting software
- Kronos Workforce Payroll
- Kronos Workforce TimekeeperHot Technology
- Payroll software
Information retrieval or search software
- LexisNexis
Materials requirements planning logistics and supply chain software
- LSA Visual Easy Lean
Transaction security and virus protection software
- McAfee
- NortonLifeLock cybersecurity software
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Internet browser software
- Microsoft Internet Explorer
- Mozilla FirefoxHot Technology
- SeaMonkey
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Desktop publishing software
- Microsoft Publisher
Process mapping and design software
- Microsoft VisioHot Technology
Development environment software
- Microsoft Visual BasicHot Technology
- Microsoft Visual Basic for Applications VBAHot Technology
Network monitoring software
- Nagios
Object oriented data base management software
- PostgreSQLHot Technology
Configuration management software
- PuppetHot Technology
Metadata management software
- Quest Erwin Data Modeler
Object or component oriented development software
- RHot Technology
Data base reporting software
- SAP Crystal Reports
Cloud-based management software
- Splunk EnterpriseHot Technology
Industrial control software
- Supervisory control and data acquisition SCADA software
Backup or archival software
- Veritas NetBackup
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Monitoring Processes, Materials, or Surroundings
Monitor performance of organizational members or partners.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyzing Data or Information
Analyze data to inform operational decisions or activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyze financial records to improve efficiency.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Making Decisions and Solving Problems
Determine resource needs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Implement organizational process or policy changes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Thinking Creatively
Develop marketing plans or strategies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Develop organizational goals or objectives.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Developing Objectives and Strategies
Develop organizational policies or programs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Determine pricing or monetary policies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Plan facility layouts or designs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Provide basic information to guests, visitors, or clients.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Prepare staff schedules or work assignments.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Training and Teaching Others
Conduct employee training programs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Direct financial operations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage construction activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct sales, marketing, or customer service activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct organizational operations, projects, or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage environmental sustainability projects.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Providing Consultation and Advice to Others
Recommend organizational process or policy changes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Staffing Organizational Units
Hire personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone Four: Considerable Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.