O*NET-SOC 11-2022.00
Sales Managers
Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Oversee regional and local sales managers and their staffs.Core14
- Resolve customer complaints regarding sales and service.Core1
- Monitor customer preferences to determine focus of sales efforts.Core2
- Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.Core13
- Review operational records and reports to project sales and determine profitability.Core5
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.Core11
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.Core3
- Determine price schedules and discount rates.Core4
- Prepare budgets and approve budget expenditures.Core9
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.Core7
- Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.Core12
- Represent company at trade association meetings to promote products.Core10
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.Core8
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.Supplemental17
- Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.Core6
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.Core15
- Direct foreign sales and service outlets of an organization.Supplemental16
Technology Skills
From O*NET 30.3, 103 examples in 40 categories, 39 Hot Technology
Free · O*NET 30.3Customer relationship management CRM software
- Act!
- Avidian Technologies Prophet
- Blackbaud The Raiser's Edge
- Eden Sales Manager
- HEAT Software GoldMine
- Maximizer Software Maximizer Enterprise
- NetSuite NetCRM
- Oracle Eloqua
- Salesforce softwareHot TechnologyIn Demand
- Salesforce.com Salesforce CRM
- Software on Sailboats Desktop Sales Manager
- Vanguard Software Vanguard Sales Manager
Document management software
- Adobe AcrobatHot Technology
- Microsoft SharePointHot Technology
Development environment software
- Adobe ActionScript
- Eclipse IDEHot Technology
- Microsoft Azure softwareHot Technology
- Microsoft Visual BasicHot Technology
- Microsoft Visual Basic for Applications VBAHot Technology
Graphics or photo imaging software
- Adobe Creative Cloud softwareHot Technology
- SmugMug Flickr
Data base user interface and query software
- Airtable
- Database software
- FileMaker Pro
- Microsoft AccessHot Technology
- Microsoft SQL ServerHot Technology
- Oracle DatabaseHot Technology
- Structured query language SQLHot Technology
- Yardi softwareHot Technology
Presentation software
- Apple Keynote
- Google Slides
- Microsoft PowerPointHot TechnologyIn Demand
- Poll Everywhere
Computer aided design CAD software
- Bentley MicroStationHot Technology
Calendar and scheduling software
- Contact management software
- Scheduling software
Financial analysis software
- Delphi Discovery
- Delphi Technology
- Oracle E-Business Suite Financials
Cloud-based data access and sharing software
- Dropbox
- Google Drive
Desktop communications software
- Eko
Web page creation and editing software
- FacebookHot Technology
- Google Sites
- Social media sites
Geographic information system
- Geographic information system GIS software
Sales and marketing software
- Google Ads
- HubSpot softwareHot Technology
- Marketo Marketing AutomationHot Technology
Data mining software
- Google AnalyticsHot Technology
Word processing software
- Google DocsHot Technology
- Microsoft WordHot Technology
Video conferencing software
- Google Meet
- LogMeIn GoToMeeting
- ZoomHot Technology
Human resources software
- Human resource management software HRMS
- Oracle Taleo
- Workforce management software
Web platform development software
- Hypertext markup language HTMLHot Technology
Business intelligence and data analysis software
- IBM Cognos Impromptu
- MicroStrategy
- Oracle Business Intelligence Enterprise Edition
- Qlik Tech QlikView
- TableauHot Technology
Electronic mail software
- IBM Notes
- Microsoft Exchange
- Microsoft OutlookHot TechnologyIn Demand
Enterprise system management software
- IBM Power Systems software
Analytical or scientific software
- IBM SPSS StatisticsHot Technology
- Minitab
- SASHot Technology
Inventory management software
- Inventory software
Information retrieval or search software
- LexisNexis
Transaction security and virus protection software
- McAfee
- NortonLifeLock cybersecurity software
Enterprise resource planning ERP software
- Microsoft Dynamics
- Microsoft Dynamics GP
- NetSuite ERP
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoftHot Technology
- Oracle PeopleSoft Financials
- SAP Business Objects
- SAP softwareHot Technology
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Project management software
- Microsoft ProjectHot Technology
- Microsoft TeamsHot Technology
- Oracle Primavera Enterprise Project Portfolio ManagementHot Technology
Desktop publishing software
- Microsoft Publisher
Process mapping and design software
- Microsoft VisioHot Technology
Operating system software
- Microsoft WindowsHot Technology
Object or component oriented development software
- RHot Technology
Accounting software
- Sage 50 Accounting
- Tax software
Data base reporting software
- SAP BusinessObjects Crystal Reports
- SAP Crystal Reports
Cloud-based management software
- Splunk EnterpriseHot Technology
Data base management system software
- Teradata DatabaseHot Technology
Internet browser software
- Web browser software
Video creation and editing software
- YouTube
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Getting Information
Conduct opinion surveys or needs assessments.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Judging the Qualities of Objects, Services, or People
Evaluate employee performance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Evaluate potential of products, technologies, or resources.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyzing Data or Information
Analyze financial records or reports to determine state of operations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Making Decisions and Solving Problems
Approve expenditures.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Developing Objectives and Strategies
Determine pricing or monetary policies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with Supervisors, Peers, or Subordinates
Confer with organizational members to accomplish work activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Establishing and Maintaining Interpersonal Relationships
Establish interpersonal business relationships to facilitate work activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing for or Working Directly with the Public
Resolve customer complaints or problems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Represent the organization in external relations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Supervise employees.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage human resources activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare operational budgets.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct sales, marketing, or customer service activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Providing Consultation and Advice to Others
Advise customers on technical or procedural issues.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Advise others on business or operational matters.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone Four: Considerable Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.