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O*NET-SOC 11-3012.00

Administrative Services Managers

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Plan, administer, and control budgets for contracts, equipment, and supplies.Supplemental24
  2. Hire and terminate clerical and administrative personnel.Supplemental26
  3. Direct or coordinate the supportive services department of a business, agency, or organization.Supplemental19
  4. Prepare and review operational reports and schedules to ensure accuracy and efficiency.Core21
  5. Set goals and deadlines for the department.Core20
  6. Acquire, distribute and store supplies.Core23
  7. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.Core22
  8. Conduct classes to teach procedures to staff.Core30
  9. Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.21262
  10. Develop operational standards and procedures for the work unit or department.21263
  11. Establish work procedures or schedules to organize the daily work of administrative staff.21264
  12. Learn to operate new office technologies as they are developed and implemented.21265
  13. Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.21266
  14. Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.21267
  15. Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.21268
  16. Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.21269
  17. Represent work unit at meetings or conferences and serve as liaison for requests or complaints.21270
  18. Supervise administrative staff and provide training and orientation to new staff.21271

Technology Skills

From O*NET 30.3, 56 examples in 30 categories, 22 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot Technology

Desktop publishing software

  • Adobe PageMaker
  • Microsoft Publisher

Human resources software

  • ADP Enterprise HR
  • ADP Workforce Now
  • Human resource management software HRMS

Content workflow software

  • Atlassian JIRAHot Technology

Computer aided design CAD software

  • Autodesk AutoCADHot Technology

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge

Data base user interface and query software

  • Database software
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • Sage 300 Construction and Real Estate
  • Yardi softwareHot Technology

Financial analysis software

  • Delphi Technology

Electronic mail software

  • Email software
  • IBM Notes
  • MicroFocus GroupWise
  • Microsoft OutlookHot TechnologyIn Demand

Accounting software

  • Fund accounting software
  • Intuit QuickBooksHot Technology
  • Sage 50 Accounting

Word processing software

  • Google DocsHot Technology
  • Microsoft WordHot TechnologyIn Demand

Cloud-based data access and sharing software

  • Google Drive

Instant messaging software

  • GroupMe

Enterprise system management software

  • IBM Power Systems software

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • Minitab
  • SASHot Technology

Information retrieval or search software

  • LexisNexis

Web page creation and editing software

  • LinkedIn

Medical software

  • Medical procedure coding software
  • PracticeWorks Systems Kodak WINOMS CS

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • Oracle Hyperion
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • Sage MAS 200 ERP
  • SAP Business Objects
  • SAP softwareHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Internet browser software

  • Microsoft Internet Explorer
  • Web browser software

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot TechnologyIn Demand

Project management software

  • Microsoft ProjectHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Process mapping and design software

  • Microsoft VisioHot Technology

Operating system software

  • Microsoft Windows XP

Object or component oriented development software

  • RHot Technology

Data base reporting software

  • SAP BusinessObjects Crystal Reports

Industrial control software

  • Supervisory control and data acquisition SCADA software

Data base management system software

  • Teradata DatabaseHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Read documents to gather technical information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Evaluate information related to legal matters in public or personal records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze data to inform operational decisions or activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Select resources needed to accomplish tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Develop organizational goals or objectives.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Maintain current knowledge related to work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing Objectives and Strategies

  • Develop organizational policies or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

  • Establish standards for products, processes, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Maintain records, documents, or other files.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare operational progress or status reports.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Confer with managers to make operational decisions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Respond to customer problems or complaints.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Communicate technical information to suppliers, contractors, or regulatory agencies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare employee work schedules.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Conduct employee training programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise clerical or administrative personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage human resources activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare operational budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Direct administrative or support services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Recommend organizational process or policy changes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Hire personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Manage inventories of products or organizational resources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Purchase materials, equipment, or other resources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 23
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.