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O*NET-SOC 11-9051.00

Food Service Managers

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Monitor employee and patron activities to ensure liquor regulations are obeyed.Supplemental1097
  2. Greet guests, escort them to their seats, and present them with menus and wine lists.Supplemental1098
  3. Count money and make bank deposits.Core15199
  4. Establish standards for personnel performance and customer service.Core1086
  5. Keep records required by government agencies regarding sanitation or food subsidies.Core1085
  6. Schedule staff hours and assign duties.Core1082
  7. Investigate and resolve complaints regarding food quality, service, or accommodations.Core1078
  8. Maintain food and equipment inventories, and keep inventory records.Core1090
  9. Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.Core1089
  10. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.Core1081
  11. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.Core1079
  12. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.Core1084
  13. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.Core1091
  14. Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.Core1095
  15. Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.Core1087
  16. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.Core1080
  17. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.Core1083
  18. Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.Core1077
  19. Order and purchase equipment and supplies.Core1092
  20. Review work procedures and operational problems to determine ways to improve service, performance, or safety.Core1088
  21. Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.Core1096
  22. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.Supplemental1094
  23. Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.Supplemental1100
  24. Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.Supplemental1093
  25. Take dining reservations.Supplemental1102
  26. Create specialty dishes and develop recipes to be used in dining facilities.Supplemental1101
  27. Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.Supplemental1103
  28. Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.Supplemental1099

Technology Skills

From O*NET 30.3, 37 examples in 21 categories, 9 Hot Technology

Free · O*NET 30.3

Time accounting software

  • Aestiva Employee Time Clock

Object or component oriented development software

  • Apache Groovy

Inventory management software

  • Army Food Management Information System
  • Food Service Solutions FoodCo
  • Gift Certificates Plus Giftworks

Analytical or scientific software

  • Aurora FoodPro
  • ChefDesk Chef's Calculators
  • Culinary Software Services ChefTec
  • IPro Restaurant Inventory, Recipe & Menu Software
  • SweetWARE nutraCoster

Point of sale POS software

  • ClubSoft Food & Beverage Point of Sale
  • DataTeam Lunch Express
  • Dinerware Intuitive Restaurant
  • Food Service Solutions POSitive ID System
  • Restaurant Manager

Data base user interface and query software

  • Database software
  • ValuSoft MasterCook

Financial analysis software

  • Delphi Technology

Calendar and scheduling software

  • espSoftware Employee Schedule Partner
  • iMagic Restaurant Reservation

Word processing software

  • Evernote
  • Google DocsHot Technology
  • Microsoft WordHot Technology

Web page creation and editing software

  • FacebookHot Technology

Accounting software

  • Food Services Solutions DayCap
  • Intuit QuickBooksHot Technology

Cloud-based data access and sharing software

  • Google Drive

Communications server software

  • IBM Domino

Enterprise resource planning ERP software

  • Microsoft Dynamics

Spreadsheet software

  • Microsoft ExcelHot Technology

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

  • Microsoft OutlookHot Technology

Presentation software

  • Microsoft PowerPointHot Technology

Project management software

  • Microsoft ProjectHot Technology
  • ReServe Interactive

Human resources software

  • Oracle Taleo

Desktop publishing software

  • SoftCafe MenuPro

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

  • Monitor organizational procedures to ensure proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor activities of individuals to ensure safety or compliance with rules.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor organizational compliance with regulations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Judging the Qualities of Objects, Services, or People

  • Evaluate employee performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Evaluate quality of materials or products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze data to inform operational decisions or activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Determine resource needs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Estimate cost or material requirements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Create new recipes or food presentations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Plan menu options.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing Objectives and Strategies

  • Develop organizational policies or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule dining reservations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Schedule activities or facility use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Schedule product or material transportation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Perform manual service or maintenance tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Maintain operational records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain regulatory or compliance documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Provide basic information to guests, visitors, or clients.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Arrange services or reservations for patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Negotiate sales or lease agreements for products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Resolve customer complaints or problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Prepare staff schedules or work assignments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Manage human resources activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage organizational or project budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage guest services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Direct facility maintenance or repair activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Recommend organizational process or policy changes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Advise communities or institutions regarding health or safety issues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Recruit personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Manage inventories of products or organizational resources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Collect payments for goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Purchase materials, equipment, or other resources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 32
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.