O*NET-SOC 11-9072.00

Entertainment and Recreation Managers, Except Gambling

Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.Core21409
Plan programs of events or schedules of activities.Core21408
Talk to coworkers using electronic devices, such as computers and radios.Core21412
Write budgets to plan recreational activities or programs.Core21416
Interview and hire associates to fill staff vacancies.Core21406
Calculate and record department expenses and revenue.Core21402
Talk to customers to convey information about events or activities.Core21413
Explain rules and regulations of facilities and entertainment attractions to customers.Core21404
Administer first aid in emergency situations.Core21400
Assign tasks and work hours to staff.Core21401
Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.Supplemental21405
Resolve customer complaints regarding worker performance or services rendered.Core21410
Store and retrieve equipment, such as vehicles, radios, and ride components.Core21411
Train workers in company procedures or policy.Core21414
Clean equipment and areas of amusement park, cruise ship, or other recreational facility.Supplemental21403
Write and present strategies for recreational facility programming using customer or employee data.Core21415
Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.Supplemental21407

Technology Skills

From O*NET 30.3, 64 examples in 27 categories, 31 Hot Technology

Free · O*NET 30.3

Document management software

Adobe AcrobatHot Technology
Microsoft SharePointHot Technology

Human resources software

ADP Workforce Now
Oracle Taleo

Data base user interface and query software

Airtable
Microsoft AccessHot Technology
Oracle DatabaseHot Technology

Presentation software

Apple Keynote
Google Slides
Microsoft PowerPointHot Technology

Operating system software

Apple macOSHot Technology
Hewlett-Packard HP OpenVMS
LinuxHot Technology
Microsoft WindowsHot Technology

Project management software

Atlassian ConfluenceHot Technology
Microsoft ProjectHot Technology
Microsoft TeamsHot Technology
Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Computer based training software

Blackboard software

Instant messaging software

Blink
GroupMe

Video conferencing software

Cisco WebexHot Technology
Google Meet
LogMeIn GoToMeeting

Cloud-based data access and sharing software

Dropbox
Google Drive
SlackHot Technology

Desktop communications software

Word processing software

Evernote
Google DocsHot Technology
Microsoft WordHot Technology

Web page creation and editing software

FacebookHot Technology
LinkedIn
Social media sites

Video creation and editing software

Flipgrid
Loom
YouTube

Sales and marketing software

Google Ads
HubSpot softwareHot Technology
Marketo Marketing AutomationHot Technology

Business intelligence and data analysis software

IBM Cognos Impromptu
Oracle Business Intelligence Enterprise Edition
Qlik Tech QlikView

Electronic mail software

IBM Notes
Microsoft Exchange
Microsoft OutlookHot Technology

Analytical or scientific software

IBM SPSS StatisticsHot Technology
SASHot Technology

Accounting software

Intuit QuickBooksHot Technology

Network conferencing software

LogMeIn GoToWebinar

Enterprise resource planning ERP software

Microsoft Dynamics
Microsoft Dynamics GP
NetSuite ERP
Oracle Hyperion
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoftHot Technology
SAP softwareHot Technology

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Process mapping and design software

Microsoft VisioHot Technology

Development environment software

Microsoft Visual BasicHot Technology
Microsoft Visual Basic for Applications VBAHot Technology

Customer relationship management CRM software

Salesforce softwareHot Technology

Data base reporting software

SAP Crystal Reports

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Inspecting Equipment, Structures, or Materials

Inspect condition or functioning of facilities or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Reconcile records of sales or other financial transactions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Developing Objectives and Strategies

Develop organizational policies or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Organizing, Planning, and Prioritizing Work

Plan conferences, programs, or special events.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Plan community programs or activities for the general public.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Clean facilities or sites.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Clean equipment or supplies.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Operating Vehicles, Mechanized Devices, or Equipment

Operate vehicles or material-moving equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Prepare financial documents, reports, or budgets.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain use of products or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Exchange information with colleagues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Confer with personnel to coordinate business operations.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 5 of 9 AI skills mapped to this activity, by automation level
- Augments 3
- Supports 6
- Cpo chief product officerclaudeskills.infoAugments
- Connect appsclaudeskills.infoAugments
- Regulatory affairs headdavila7/claude-code-templates299 installsAugments
  Gen Agent Trust Hub Pass
  Runlayer Warn
  Snyk Pass
  Socket Pass
  ZeroLeaks Pass
- slack-by-salesforceslack-by-salesforceSupports
- recommendation-canvasdeanpeters/product-manager-skills2,123 installsSupports
  Gen Agent Trust Hub Pass
  Runlayer Warn
  Snyk Pass
  Socket Pass
  ZeroLeaks Pass

Communicating with People Outside the Organization

Provide attraction or event information to patrons.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Apply bandages, dressings, or splints.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Resolve customer complaints or problems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Coordinating the Work and Activities of Others

Assign duties or work schedules to employees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level
- Supports 1
- Jira clicode-and-sorts/awesome-copilot-agents637 installsSupports
  Gen Agent Trust Hub Pass
  Runlayer Warn
  Snyk Warn
  Socket Pass
  ZeroLeaks Pass

Training and Teaching Others

Lead classes or community events.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Train service staff.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Staffing Organizational Units

Conduct eligibility or selection interviews.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Hire personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Maintain supply or equipment inventories.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill2 of 22

Distinct tools10

Level mix

Augments 3
Supports 7

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.