O*NET-SOC 11-9081.00

Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.Core1105
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.Core1108
Confer and cooperate with other managers to ensure coordination of hotel activities.Core1109
Greet and register guests.Core1104
Monitor the revenue activity of the hotel or facility.Core18599
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.Supplemental1124
Manage and maintain temporary or permanent lodging facilities.Core1111
Train staff members.Core1113
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.Core1112
Coordinate front-office activities of hotels or motels, and resolve problems.Core1107
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.Core1116
Assign duties to workers, and schedule shifts.Core1106
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.Core1123
Interview and hire applicants.Core1118
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.Core1119
Collect payments and record data pertaining to funds and expenditures.Core18600
Develop and implement policies and procedures for the operation of a department or establishment.Core1115
Prepare required paperwork pertaining to departmental functions.Core1117
Show, rent, or assign accommodations.Core1114
Perform marketing and public relations activities.Core1121
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.Core1122
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.Core1125
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.Core1120
Book tickets for guests for local tours and attractions.Supplemental1126

Technology Skills

From O*NET 30.3, 27 examples in 13 categories, 7 Hot Technology

Free · O*NET 30.3

Facilities management software

Anand Systems ASI FrontDesk
Execu/Tech Systems HOTEL Premium
GraceSoft Easy InnKeeping Suite
Hotel management system software
Housekeeping management software
INN-Client Server Systems ICSS Atrium
iRez Systems Rezware XP7
M-Tech Hotel Service Optimization System HotSOS
MICROS Systems OPERA Enterprise Solution OES
RedSky IT Entirety e-Booking
Silverbyte Systems Optima Property Management System PMS
TCS Hotel Software Guest Tracker
UniResMan

Financial analysis software

Delphi Technology

Electronic mail software

Email software
Microsoft OutlookHot TechnologyIn Demand

Customer relationship management CRM software

Enablez ResortSuite

Point of sale POS software

ePOS Business Solutions System 3 POS

Web page creation and editing software

FacebookHot Technology

Data base user interface and query software

Microsoft AccessHot Technology
Property management system PMS softwareIn Demand

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Word processing software

Microsoft WordHot Technology

Enterprise resource planning ERP software

Oracle JD Edwards EnterpriseOne

Time accounting software

Payroll software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Interview employees, customers, or others to collect information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring Processes, Materials, or Surroundings

Monitor facilities or operational systems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor flow of cash or other resources.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor performance of organizational members or partners.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor activities of individuals to ensure safety or compliance with rules.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Inspecting Equipment, Structures, or Materials

Inspect condition or functioning of facilities or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Judging the Qualities of Objects, Services, or People

Evaluate employee performance.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Implement organizational process or policy changes.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Developing Objectives and Strategies

Develop organizational policies or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Develop operating strategies, plans, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Scheduling Work and Activities

Schedule product or material transportation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Guide patrons on tours.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Repairing and Maintaining Electronic Equipment

Perform manual service or maintenance tasks.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Document organizational or operational procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain operational records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Confer with organizational members to accomplish work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Provide basic information to guests, visitors, or clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Promote products, services, or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Resolve customer complaints or problems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Coordinating the Work and Activities of Others

Coordinate operational activities with external stakeholders.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare staff schedules or work assignments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Training and Teaching Others

Conduct employee training programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Manage organizational or project budgets.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage guest services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct administrative or support services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Staffing Organizational Units

Hire personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Assign resources or facilities to patrons or employees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Collect payments for goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Purchase materials, equipment, or other resources.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 29

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.