O*NET-SOC 11-9111.00
Medical and Health Services Managers
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.Core46
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.Core49
- Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.Core58
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.Core51
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.Core55
- Establish work schedules and assignments for staff, according to workload, space, and equipment availability.Core52
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.Core54
- Direct or conduct recruitment, hiring, and training of personnel.Core48
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.Core56
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.Core53
- Establish objectives and evaluative or operational criteria for units managed.Core47
- Develop and implement organizational policies and procedures for the facility or medical unit.Core50
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.Core61
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.Core57
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.Supplemental60
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.Core62
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.Core59
- Develop instructional materials and conduct in-service and community-based educational programs.Core63
Technology Skills
From O*NET 30.3, 126 examples in 44 categories, 40 Hot Technology
Free · O*NET 30.3Compliance software
- 3DGrid HIPAA Checkup
- Yost Engineering EPStaffCheck
Calendar and scheduling software
- AcuStaf
- API Healthcare ActiveStaffer
- e-MDs Schedule
Document management software
- Adobe AcrobatHot Technology
- Current procedural terminology CPT software
- e-MDs DocMan
- Microsoft SharePointHot Technology
- Nuance PaperPort Professional
Medical software
- Allscripts healthcare automation software
- Alteer Office
- CareCentric MestaMed
- Cerner ProFile
- eClinicalWorks EHR softwareHot Technology
- Electronic medical record EMR software
- Emdeon HealthPro
- Epic SystemsHot Technology
- GE Healthcare Centricity EMR
- Healthcare common procedure coding system HCPCS
- Henry Schein DentrixHot Technology
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- McKesson Horizon Ambulatory Care
- MEDENT
- MedFORCE Technologies WorkFLOW
- Medical condition coding software
- Medical procedure coding software
- MEDITECH Medical and Practice Management MPM Suite
- MEDITECH softwareHot Technology
- Misys Healthcare Systems Misys Tiger
- PCC EHR
- PCC Pediatric Partner
Categorization or classification software
- American Medical Association CodeManager
- ColorSoft AutoMatch
- Yost Engineering ABN Assistant
- Yost Engineering ClaimScrub
- Yost Engineering CodeSearch Pro
- Yost Engineering EpiCoder
Data base management system software
- Apache HadoopHot Technology
- Apache Pig
- Teradata DatabaseHot Technology
Development environment software
- Apache MavenHot Technology
- Integrated development environment IDE software
- Microsoft Visual BasicHot Technology
Transaction security and virus protection software
- ArticSoft FileAssurity
Computer aided design CAD software
- Autodesk RevitHot Technology
Materials requirements planning logistics and supply chain software
- Bed Management Suite
- TeleTracking PreAdmit-Tracking
Customer relationship management CRM software
- Blackbaud The Raiser's Edge
- Salesforce softwareHot Technology
Data base user interface and query software
- Blackboard software
- Data entry software
- Database software
- Dental Common Access System DENCAS
- FileMaker Pro
- Microsoft AccessHot Technology
- Microsoft SQL ServerHot Technology
- Structured query language SQLHot Technology
- Yardi softwareHot Technology
Video conferencing software
- Cisco WebexHot Technology
- Google Meet
Access software
- Citrix cloud computing software
Analytical or scientific software
- CliniTrend
- DxCG RiskSmart
- Expert Health Data Programming Vitalnet
- IBM SPSS StatisticsHot Technology
- Minitab
- Relative Values for Physicians
- SASHot Technology
- StataCorp Stata
Graphics or photo imaging software
- ConceptDraw
- SmugMug Flickr
- Trimble SketchUp ProHot Technology
Project management software
- Contract management software
- Microsoft ProjectHot Technology
- Microsoft TeamsHot Technology
- Oracle Primavera Enterprise Project Portfolio ManagementHot Technology
Financial analysis software
- Delphi Technology
- Oracle E-Business Suite Financials
Billing and invoicing software
- e-MDs Bill
Charting software
- e-MDs Chart
Web page creation and editing software
- FacebookHot Technology
- Social media sites
Accounting software
- Fund accounting software
- Intuit QuickBooksHot Technology
- Sage 50 Accounting
Geographic information system
- Geographic information system GIS software
Sales and marketing software
- Google Ads
- Marketo Marketing AutomationHot Technology
Word processing software
- Google DocsHot Technology
- Microsoft WordHot Technology
Cloud-based data access and sharing software
- Google Drive
Spreadsheet software
- Google SheetsHot Technology
- Microsoft ExcelHot TechnologyIn Demand
Human resources software
- Human resource management software HRMS
- Oracle Taleo
Business intelligence and data analysis software
- IBM Cognos Impromptu
- MicroStrategy
- Oracle Business Intelligence Enterprise Edition
- Qlik Tech QlikView
- TableauHot Technology
Communications server software
- IBM Domino
Electronic mail software
- IBM Notes
- Microsoft Exchange
- Microsoft OutlookHot TechnologyIn Demand
Enterprise system management software
- IBM Power Systems software
Information retrieval or search software
- LexisNexis
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoftHot Technology
- Oracle PeopleSoft Financials
- SAP Business Objects
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Presentation software
- Microsoft PowerPointHot TechnologyIn Demand
Desktop publishing software
- Microsoft Publisher
Enterprise application integration software
- Microsoft SQL Server Integration Services SSISHot Technology
Data base reporting software
- Microsoft SQL Server Reporting Services SSRSHot Technology
- SAP Crystal Reports
Process mapping and design software
- Microsoft VisioHot Technology
Operating system software
- Microsoft WindowsHot Technology
Object or component oriented development software
- RHot Technology
Backup or archival software
- Veritas NetBackup
Internet browser software
- Web browser software
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Monitoring Processes, Materials, or Surroundings
Monitor facilities or operational systems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor performance of organizational members or partners.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Inspecting Equipment, Structures, or Materials
Inspect condition or functioning of facilities or equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Judging the Qualities of Objects, Services, or People
Evaluate employee performance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyzing Data or Information
Analyze risks to minimize losses or damages.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Making Decisions and Solving Problems
Implement organizational process or policy changes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Thinking Creatively
Develop computer or information systems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Develop organizational goals or objectives.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Updating and Using Relevant Knowledge
Maintain knowledge of current developments in area of expertise.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Developing Objectives and Strategies
Develop organizational policies or programs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Develop operating strategies, plans, or procedures.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Develop procedures to evaluate organizational activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Maintain operational records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare operational progress or status reports.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with Supervisors, Peers, or Subordinates
Liaise between departments or other groups to improve function or communication.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Coordinate operational activities with external stakeholders.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare staff schedules or work assignments.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Training and Teaching Others
Conduct employee training programs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Supervise employees.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage human resources activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct financial operations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare operational budgets.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage operations, research, or logistics projects.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Providing Consultation and Advice to Others
Advise others on legal or regulatory compliance matters.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Staffing Organizational Units
Hire personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Recruit personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Monitor resources.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone Four: Considerable Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.