O*NET-SOC 11-9131.00
Postmasters and Mail Superintendents
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Monitor employees' work schedules and attendance for payroll purposes.Core20842
- Organize and supervise activities, such as the processing of incoming and outgoing mail.Core5260
- Resolve customer complaints.Core5262
- Prepare employee work schedules.Core5264
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.Core5261
- Hire and train employees, and evaluate their performance.Core5263
- Prepare and submit detailed and summary reports of post office activities to designated supervisors.Core5265
- Select and train postmasters and managers of associate postal units.Supplemental5270
- Inform the public of available services, and of postal laws and regulations.Supplemental5269
- Negotiate labor disputes.Core5266
- Issue and cash money orders.Supplemental5268
- Collect rents for post office boxes.Supplemental5267
- Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.Supplemental5271
Technology Skills
From O*NET 30.3, 19 examples in 14 categories, 7 Hot Technology
Free · O*NET 30.3Data base user interface and query software
- Collection Point Management System CPMS
- Facility database software
- Postal tracking software
- Web Box Activity Tracing System WebBATS
Procurement software
- eBuy
Electronic mail software
- Email software
- Microsoft OutlookHot TechnologyIn Demand
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Presentation software
- Microsoft PowerPointHot Technology
Operating system software
- Microsoft WindowsHot Technology
Word processing software
- Microsoft WordHot Technology
Time accounting software
- Payroll software
Human resources software
- Personnel management software
- Personnel scheduling software
Map creation software
- Postal boundary mapping software
Enterprise resource planning ERP software
- SAP softwareHot Technology
Facilities management software
- Vehicle management software
Internet browser software
- Web browser software
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Judging the Qualities of Objects, Services, or People
Evaluate employee performance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Prepare operational progress or status reports.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Provide basic information to guests, visitors, or clients.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Resolving Conflicts and Negotiating with Others
Negotiate labor disputes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing for or Working Directly with the Public
Resolve customer complaints or problems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Coordinate with external parties to exchange information.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare staff schedules or work assignments.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Training and Teaching Others
Conduct employee training programs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Direct administrative or support services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct organizational operations, projects, or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Staffing Organizational Units
Hire personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Collect payments for goods or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone 1-2: Very Little to Some Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.