O*NET-SOC 11-9151.00

Social and Community Service Managers

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.Core1131
Direct activities of professional and technical staff members and volunteers.Core1129
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.Core1130
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.Core1132
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.Core1128
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.Core18463
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.Core1127
Recruit, interview, and hire or sign up volunteers and staff.Core1135
Research and analyze member or community needs to determine program directions and goals.Core1133
Implement and evaluate staff, volunteer, or community training programs.Core18464
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.Core1139
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.Supplemental1138
Plan and administer budgets for programs, equipment, and support services.Supplemental1137
Speak to community groups to explain and interpret agency purposes, programs, and policies.Core1134
Represent organizations in relations with governmental and media institutions.Supplemental1136
Direct fundraising activities and the preparation of public relations materials.Supplemental1141

Technology Skills

From O*NET 30.3, 21 examples in 15 categories, 7 Hot Technology

Free · O*NET 30.3

Customer relationship management CRM software

Blackbaud The Raiser's Edge

Data base user interface and query software

Client information databases
FileMaker Pro
Microsoft AccessHot Technology

Spreadsheet software

Corel QuattroPro
IBM Lotus 1-2-3
Microsoft ExcelHot Technology

Office suite software

Corel WordPerfect Office Suite
Microsoft Office softwareHot TechnologyIn Demand

Accounting software

Financial accounting software

Medical software

Healthcare common procedure coding system HCPCS
PointClickCare healthcare software

Enterprise resource planning ERP software

Microsoft Dynamics

Electronic mail software

Microsoft OutlookHot Technology

Presentation software

Microsoft PowerPointHot Technology

Project management software

Microsoft ProjectHot Technology

Desktop publishing software

Microsoft Publisher

Object oriented data base management software

Microsoft Visual FoxPro

Word processing software

Microsoft WordHot Technology

Data base reporting software

Oracle Reports

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Conduct opinion surveys or needs assessments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interview employees, customers, or others to collect information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring Processes, Materials, or Surroundings

Monitor performance of organizational members or partners.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Judging the Qualities of Objects, Services, or People

Evaluate training programs, instructors, or materials.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Analyze market research data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyze impact of legal or regulatory changes.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Developing Objectives and Strategies

Develop organizational policies or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Develop operating strategies, plans, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Prepare financial documents, reports, or budgets.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain operational records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Establishing and Maintaining Interpersonal Relationships

Establish interpersonal business relationships to facilitate work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Promote products, services, or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Resolve customer complaints or problems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Coordinating the Work and Activities of Others

Represent the organization in external relations.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinate special events or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Supervise employees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage human resources activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare operational budgets.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct administrative or support services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Advise others on legal or regulatory compliance matters.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Staffing Organizational Units

Hire personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Recruit personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 22

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.