O*NET-SOC 13-2072.00

Loan Officers

Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Meet with applicants to obtain information for loan applications and to answer questions about the process.Core3408
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.Core3409
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.Core3407
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.Core3410
Submit applications to credit analysts for verification and recommendation.Core3416
Review loan agreements to ensure that they are complete and accurate according to policy.Core3413
Review and update credit and loan files.Core3412
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.Core3411
Work with clients to identify their financial goals and to find ways of reaching those goals.Core3418
Handle customer complaints and take appropriate action to resolve them.Core3417
Supervise loan personnel.Supplemental3422
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.Core3415
Market bank products to individuals and firms, promoting bank services that may meet customers' needs.Core3421
Analyze potential loan markets and develop referral networks to locate prospects for loans.Core3425
Compute payment schedules.Core3414
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.Supplemental3426
Set credit policies, credit lines, procedures and standards in conjunction with senior managers.Supplemental3423
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.21635
Authorize or sign mail collection letters.21636
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.21637
Confer with underwriters to resolve mortgage application problems.21638
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.21639
Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.21640
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.21641
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.21642
Inform individuals and groups about the financial assistance available to college or university students.21643
Maintain and review account records, updating and recategorizing them according to status changes.21644
Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.21645
Review accounts to determine write-offs for collection agencies.21646
Review billing for accuracy.21647

Technology Skills

From O*NET 30.3, 88 examples in 18 categories, 9 Hot Technology

Free · O*NET 30.3

Financial analysis software

1003 Uniform Residential Loan Application
Amortization loan software
Bankers Systems Rembrandt Lending System
California Infinite LPS
Calyx Point
CGI-AMS CACS Enterprise
CGI-AMS Strata
Click1003 Online Mortgage Application
Credit and risk analysis software
Credit fraud detection software
Credit underwriting software
Delphi Discovery
Dun and Bradstreet Global DecisionMaker
Dynamic Loanledger
eCredit Enterprise
Ellie Mae Contour
Ellie Mae Genesis
Equifax Advanced Decisioning
Equifax InterConnect
Experian Credinomics
Experian Detect
Experian FraudShield
Experian Quest
Experian Retention Triggers
Fair Isaac Application Risk Model Software
Fair Isaac Capstone Decision Manager
Fair Isaac Falcon ID
Fannie Mae Desktop Underwriter
FAS Loan Service Plus
Financial Industry Computer Systems Loan Originator
Financial Industry Computer Systems Loan Producer
Freddie Mac Loan Prospector
Harland Financial Solutions DecisionPro
Harland Interlinq MortgageWare
IA Systems StreamLend
Indus Lending Solutions
Integra Destiny Loan Origination
LA PRO Loan Administrator Pro
Loan application processing software
Loan origination software
Moody's KMV CreditEdge
Moody's KMV Decisions
Moody's KMV Financial Analyst
Moody's KMV Risk Advisor
Moody's KMV Risk Analyst
Opportunity management system OMS
Plimus Loan Artist
QuikDraw Loan Management System
RealBenefits Amortization Loan
Technicost LOS
The Mortgage Office Loan Origination
The Mortgage Office Loan Servicing
VueCentric MortgageDashboard
White Clarke North America Credit Adjudication and Lending Management

Accounting software

Bottom Line LoanMaster Loan Servicing
Financial Industry Computer Systems Loan Accountant
Tax software

Information retrieval or search software

CGI-AMS BureauLink Enterprise
LexisNexis

Development environment software

Common business oriented language COBOL

Transaction server software

Customer information control system CICS

Enterprise resource planning ERP software

Datatel Colleague
Oracle PeopleSoftHot Technology
SAP softwareHot Technology

Data base user interface and query software

EDExpress
ELM Resources ELM
EMT Applications CounselorMax
FileMaker Pro
Financial aid management system FAM
Microsoft AccessHot Technology
Student information systems SIS software
SunGard Higher Education Banner Financial Aid
Sungard Higher Education PowerFAIDS

Document management software

eOriginal eCore Business Suite

Content workflow software

Equifax Application Engine
Experian Transact SM

Office suite software

Experian Strategy Management
Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

IBM Notes
Microsoft OutlookHot TechnologyIn Demand

Customer relationship management CRM software

Microsoft Dynamics

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Internet browser software

Microsoft Internet Explorer
Web browser software

Presentation software

Microsoft PowerPointHot Technology

Word processing software

Microsoft WordHot Technology

Compliance software

Wolters Kluwer Financial Services ComplianceOne

Video conferencing software

ZoomHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Gather financial records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interview clients to gather financial information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

Compute debt repayment schedules.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Judging the Qualities of Objects, Services, or People

Assess financial status of clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Verify accuracy of records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Verify accuracy of financial information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Verify application data to determine program eligibility.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Evaluating Information to Determine Compliance with Standards

Examine financial records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Analyze market conditions or trends.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Authorize financial actions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Thinking Creatively

Develop financial plans for clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Updating and Using Relevant Knowledge

Update professional knowledge.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Developing Objectives and Strategies

Establish organizational guidelines or policies.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Prepare financial documents, reports, or budgets.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain data in information systems or databases.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 5 of 23 AI skills mapped to this activity, by automation level
- Replaces 3
- Augments 17
- Supports 2
- Informs 1
- Agent memory architectureclaudeskills.infoReplaces
- Prismic automationclaudeskills.infoReplaces
- Contentful automationclaudeskills.infoReplaces
- Knowledge opsaffaan-m/everything-claude-code8,594 installsAugments
  Gen Agent Trust Hub Pass
  Snyk Warn
  Socket Pass
  ZeroLeaks Pass
- Google sheetsclaudeskills.infoAugments

Interpreting the Meaning of Information for Others

Educate clients on financial planning topics.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpret financial information for others.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Inform individuals or organizations of status or findings.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Market products, services, or events.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Correspond with customers to answer questions or resolve complaints.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Coordinating the Work and Activities of Others

Confer with others about financial matters.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 4 of 4 AI skills mapped to this activity, by automation level
- Supports 3
- Informs 1
- Affiliate marketingclaudeskills.infoSupports
- Google workspaceclaudeskills.infoSupports
- Founder osclaudeskills.infoSupports
- Pricingcoreyhaines31/marketingskillsInforms

Guiding, Directing, and Motivating Subordinates

Supervise employees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Recommend products or services to customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Advise others on financial matters.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing Administrative Activities

Submit financial applications.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill2 of 25

Distinct tools27

Level mix

Replaces 3
Augments 17
Supports 5
Informs 2

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.