O*NET-SOC 13-2081.00
Tax Examiners and Collectors, and Revenue Agents
Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Collect taxes from individuals or businesses according to prescribed laws and regulations.Supplemental5288
- Send notices to taxpayers when accounts are delinquent.Core5293
- Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.Supplemental5305
- Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.Supplemental5302
- Examine and analyze tax assets and liabilities to determine resolution of delinquent tax problems.Supplemental5303
- Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.Supplemental5301
- Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.Core5291
- Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.Core5294
- Maintain records for each case, including contacts, telephone numbers, and actions taken.Core5290
- Direct service of legal documents, such as subpoenas, warrants, notices of assessment, and garnishments.Supplemental5308
- Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.Core5292
- Review filed tax returns to determine whether claimed tax credits and deductions are allowed by law.Supplemental5296
- Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.Supplemental5289
- Answer questions from taxpayers and assist them in completing tax forms.Core20016
- Investigate claims of inability to pay taxes by researching court information for the status of liens, mortgages, or financial statements, or by locating assets through third parties.Supplemental5310
- Review selected tax returns to determine the nature and extent of audits to be performed on them.Supplemental5297
- Examine accounting systems and records to determine whether accounting methods used were appropriate and in compliance with statutory provisions.Supplemental5299
- Participate in informal appeals hearings on contested cases from other agents.Supplemental5312
- Prepare briefs and assist in searching and seizing records to prepare charges and documentation for court cases.Supplemental5307
- Enter tax return information into computers for processing.Supplemental5298
- Secure a taxpayer's agreement to discharge a tax assessment or submit contested determinations to other administrative or judicial conferees for appeals hearings.Supplemental5306
Technology Skills
From O*NET 30.3, 22 examples in 16 categories, 11 Hot Technology
Free · O*NET 30.3Human resources software
- ADP Workforce Now
Business intelligence and data analysis software
- Alteryx softwareHot TechnologyIn Demand
- Microsoft Power BIHot Technology
Accounting software
- Automated tax system software
- Fund accounting software
- Intuit QuickBooksHot Technology
- Tax softwareIn Demand
Document management software
- Document management system software
Electronic mail software
- Email software
- Microsoft OutlookHot TechnologyIn Demand
Graphics or photo imaging software
- Image processing systems
Tax preparation software
- Intuit TurboTaxHot Technology
Data base user interface and query software
- Microsoft AccessHot Technology
- Online databases
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Presentation software
- Microsoft PowerPointHot TechnologyIn Demand
Word processing software
- Microsoft WordHot Technology
Optical character reader OCR or scanning software
- Optical character recognition OCR software
Enterprise resource planning ERP software
- SAP softwareHot TechnologyIn Demand
Compliance software
- Tax compliance property tax management softwareIn Demand
Internet browser software
- Web browser software
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Getting Information
Collect evidence for legal proceedings.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Gather financial records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Judging the Qualities of Objects, Services, or People
Assess financial status of clients.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Processing Information
Verify accuracy of records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Evaluating Information to Determine Compliance with Standards
Examine financial records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Examine financial records or processes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Thinking Creatively
Develop financial plans for clients.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Updating and Using Relevant Knowledge
Update knowledge of legal or regulatory environments.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Document information related to legal proceedings.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain data in information systems or databases.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 5 of 23 AI skills mapped to this activity, by automation level
- Replaces 3
- Augments 17
- Supports 2
- Informs 1
- Agent memory architectureclaudeskills.infoReplaces
- Prismic automationclaudeskills.infoReplaces
- Contentful automationclaudeskills.infoReplaces
- Knowledge opsaffaan-m/everything-claude-code8,594 installsAugmentsGen Agent Trust Hub PassSnyk WarnSocket PassZeroLeaks Pass
- Google sheetsclaudeskills.infoAugments
Prepare legal or investigatory documentation.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpreting the Meaning of Information for Others
Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Testify at legal or legislative proceedings.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Inform individuals or organizations of status or findings.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Resolving Conflicts and Negotiating with Others
Negotiate agreements to resolve disputes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level
- Supports 1
- Mercado libreclaudeskills.infoSupports
Performing for or Working Directly with the Public
Correspond with customers to answer questions or resolve complaints.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Communicate with government agencies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Oversee business processes.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Collect payments for goods or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone Three: Medium Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.