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O*NET-SOC 15-1253.00

Software Quality Assurance Analysts and Testers

Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Identify, analyze, and document problems with program function, output, online screen, or content.Core14642
  2. Document software defects, using a bug tracking system, and report defects to software developers.Core14641
  3. Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.Core14640
  4. Design test plans, scenarios, scripts, or procedures.Core14638
  5. Document test procedures to ensure replicability and compliance with standards.Core14648
  6. Provide feedback and recommendations to developers on software usability and functionality.Core14653
  7. Install, maintain, or use software testing programs.Core14652
  8. Test system modifications to prepare for implementation.Core14639
  9. Create or maintain databases of known test defects.Core14644
  10. Develop or specify standards, methods, or procedures to determine product quality or release readiness.Core14649
  11. Monitor bug resolution efforts and track successes.Core14643
  12. Update automated test scripts to ensure currency.Core14650
  13. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.Core14646
  14. Plan test schedules or strategies in accordance with project scope or delivery dates.Core14645
  15. Monitor program performance to ensure efficient and problem-free operations.Core14654
  16. Conduct software compatibility tests with programs, hardware, operating systems, or network environments.Core14655
  17. Investigate customer problems referred by technical support.Core14651
  18. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.Core14647
  19. Identify program deviance from standards, and suggest modifications to ensure compliance.Core14658
  20. Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.Core14661
  21. Design or develop automated testing tools.Core14659
  22. Install and configure recreations of software production environments to allow testing of software performance.Core14656
  23. Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.Core14657
  24. Coordinate user or third-party testing.Core14660
  25. Visit beta testing sites to evaluate software performance.Core14662
  26. Conduct historical analyses of test results.Core14664
  27. Evaluate or recommend software for testing or bug tracking.Core14663
  28. Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.21680
  29. Recommend purchase of equipment to control dust, temperature, or humidity in area of system installation.21681
  30. Store, retrieve, and manipulate data for analysis of system capabilities and requirements.21682

Technology Skills

From O*NET 30.3, 429 examples in 68 categories, 126 Hot Technology

Free · O*NET 30.3

Word processing software

  • 3M Post-it App
  • Evernote
  • Google DocsHot Technology
  • Microsoft OneNote
  • Microsoft WordHot Technology

Development environment software

  • A programming language APL
  • ABC Compiler
  • Ada
  • Adobe ActionScript
  • Algorithmic language ALGOL
  • American National Standards Institute ANSI C
  • Apache Ant
  • Apache KafkaHot Technology
  • Apache MavenHot Technology
  • Apache Subversion SVNHot Technology
  • AWK
  • B-Method
  • Beginner's all-purpose symbolic instruction code BASIC
  • Bigloo Scheme
  • CHot Technology
  • Call-processing language CPL
  • Canu
  • Common business oriented language COBOL
  • Computer On-line Real-time Applications Language CORAL 66
  • CruiseControl
  • Eclipse IDEHot Technology
  • Embarcadero JBuilder
  • Embedded systems development software
  • Event-driven State-machines Programming
  • Formula translation/translator FORTRAN
  • Forth
  • Gambit Scheme
  • GoHot Technology
  • Haskell
  • IBM Rational ClearQuest
  • IBM Rational Rose XDE
  • ICON programming language
  • Integrated development environment IDE software
  • Interface definition language IDL
  • Interstate connection ICON
  • J
  • JetBrains IntelliJ IDEA
  • List processing language LISP
  • Microsoft .NET FrameworkHot Technology
  • Microsoft Azure DevOps ServicesIn Demand
  • Microsoft Azure softwareHot TechnologyIn Demand
  • Microsoft ESP SDK
  • Microsoft PowerShellHot Technology
  • Microsoft Visual BasicHot Technology
  • Microsoft Visual Basic for Applications VBAHot Technology
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Visual SourceSafe
  • Microsoft Visual StudioHot Technology
  • Microsoft Windows SDK
  • MUMPS M
  • National Instruments LabVIEW
  • Oracle Java 2 Platform Enterprise Edition J2EEHot Technology
  • Pascal
  • Programming language one PL/I
  • Prolog
  • Restructured extended executor REXX
  • RubyHot Technology
  • Scheme
  • String oriented symbolic language SNOBOL
  • Symantec Visual Cafe
  • Verilog
  • Web application software
  • Web service definition language WDSL
  • Xcode
  • XML Path Language XPATH

Object or component oriented development software

  • ABC: the AspectBench Compiler for AspectJ
  • Acresso InstallAnywhere
  • Advanced business application programming ABAP
  • Apache Groovy
  • Apache JMeterIn Demand
  • Apache SparkHot Technology
  • Apple Cocoa
  • C#Hot TechnologyIn Demand
  • C++Hot TechnologyIn Demand
  • Collaborative Application Markup Language CAML
  • Common Lisp Object System CLOS
  • Component object model COM software
  • Component-based Scalable Logical Architecture CSLA
  • Distributed component object model DCOM software
  • Document Object Model DOM Scripting
  • E++ pattern language
  • Eiffel
  • Embarcadero Delphi
  • jQueryHot Technology
  • Jupyter Notebook
  • Microsoft ActiveX
  • Microsoft Visual Basic.NET
  • Microsoft Visual C# .NET
  • Modula
  • Oberon
  • Objective C
  • Objective Caml
  • Oracle JavaHot TechnologyIn Demand
  • PerlHot Technology
  • PythonHot TechnologyIn Demand
  • RHot Technology
  • SAP PowerBuilder
  • ScalaHot Technology
  • Simple API for XML SAX
  • Smalltalk
  • SwiftHot Technology

Data base user interface and query software

  • ADO.NET
  • Airtable
  • Amazon Elastic Compute Cloud EC2Hot Technology
  • Amazon RedshiftHot Technology
  • Amazon Web Services AWS softwareHot TechnologyIn Demand
  • Apache HiveHot Technology
  • Blackboard software
  • FileMaker Pro
  • IBM DB2Hot Technology
  • IEA Software Emerald
  • Microsoft AccessHot Technology
  • Microsoft SQL ServerHot Technology
  • Oracle DatabaseHot Technology
  • Oracle JDBC
  • Structured query language SQLHot TechnologyIn Demand
  • Transact-SQLHot Technology

Document management software

  • Adobe AcrobatHot Technology
  • Document management system software
  • Microsoft SharePointHot Technology

Video creation and editing software

  • Adobe After EffectsHot Technology
  • Flipgrid
  • Loom
  • Screencastify
  • YouTube

Graphics or photo imaging software

  • Adobe Creative Cloud softwareHot Technology
  • Adobe IllustratorHot Technology
  • Adobe PhotoshopHot Technology
  • GNU Image Manipulation Program GIMP
  • JamBoard
  • Open Graphics Library OpenGL
  • SmugMug Flickr
  • Trimble SketchUp ProHot Technology

Web page creation and editing software

  • Adobe Dreamweaver
  • Google Sites
  • LinkedIn
  • Social media sites

Web platform development software

  • Adobe Flex
  • AJAXHot Technology
  • Allaire ColdFusion
  • Apache Struts
  • Apache TomcatHot Technology
  • Backbone.js
  • Cascading style sheets CSSHot Technology
  • DjangoHot Technology
  • Drupal
  • Dynamic hypertext markup language DHTML
  • Enterprise JavaBeans
  • Ext JS
  • Extensible hypertext markup language XHTML
  • Extensible stylesheet language transformations XSLT
  • Google AngularHot Technology
  • Hypertext markup language HTMLHot Technology
  • JavaScriptHot TechnologyIn Demand
  • JavaScript Object Notation JSONHot Technology
  • LAMP Stack
  • Microsoft Active Server Pages ASPHot Technology
  • Microsoft ASP.NETHot Technology
  • Microsoft ASP.NET Core MVC
  • Node.jsHot Technology
  • Oracle JavaServer Pages JSP
  • PHPHot Technology
  • ReactHot Technology
  • RESTful APIIn Demand
  • Ruby on Rails
  • Spring FrameworkHot Technology

Desktop publishing software

  • Adobe InDesignHot Technology
  • Microsoft Publisher

Data base management system software

  • Amazon Data Pipeline
  • Amazon DynamoDBHot Technology
  • Amazon Kinesis
  • Apache CassandraHot Technology
  • Apache Flume
  • Apache HadoopHot Technology
  • Apache HBase
  • Apache Oozie
  • Apache Pig
  • Apache Solr
  • Apache Sqoop
  • Computer Associates integrated data management system CA-IDMS
  • Data definition language DDL
  • Data manipulation language DML
  • Distributed database management software
  • ElasticsearchHot Technology
  • Microsoft transact-structural query language T-SQL
  • MongoDBHot Technology
  • MySQLHot Technology
  • NoSQLHot Technology
  • Oracle PL/SQLHot Technology
  • Relational database management software
  • SAP Adaptive Server Enterprise
  • Structured Query Report SQR
  • Talend Big Data Integration
  • Teradata DatabaseHot Technology

Storage networking software

  • Amazon Simple Storage Service S3
  • Storage area network SAN software

Cloud-based management software

  • Amazon Web Services AWS CloudFormationHot Technology
  • IBM WebSphere
  • Splunk EnterpriseHot Technology

Expert system software

  • Ansible softwareHot Technology

Transaction security and virus protection software

  • Anti-spyware software
  • Antivirus software
  • Encryption software
  • McAfee
  • NortonLifeLock cybersecurity software

Information retrieval or search software

  • Apache Avro
  • LexisNexis

Portal server software

  • Apache HTTP Server

Program testing software

  • AppiumIn Demand
  • Borland SilkTest
  • Bugzilla
  • Debugview
  • Defect tracking software
  • Dynamic analysis software
  • ej-technologies JProfiler
  • Fault testing software
  • FileMon
  • FitNesse
  • Functional testing software
  • Hewlett Packard LoadRunner
  • Hewlett-Packard HP QuickTest Professional
  • Hewlett-Packard HP TestDirector for Quality Center
  • Hewlett-Packard HP WinRunner
  • IBM Rational PurifyPlus
  • IBM Rational Robot
  • Integration testing software
  • Interoperability testing software
  • JUnitHot Technology
  • Load testing software
  • Microsoft PlaywrightIn Demand
  • Migration testing software
  • Mutation testing software
  • NUnit
  • Recovery testing software
  • RegMon
  • Regression testing software
  • REST AssuredIn Demand
  • Security testing software
  • SeleniumHot TechnologyIn Demand
  • SmartBear Software AutomatedQA TestComplete
  • Source code editor software
  • Static analysis software
  • Stress testing software
  • System testing software
  • Test design software
  • Test implementation software
  • TestNGIn Demand
  • Unit testing software
  • Usability testing software
  • Watir
  • YourKit Java Profiler

Operating system software

  • Apple macOSHot Technology
  • BashHot Technology
  • Cisco IOS
  • Disk operating system DOS
  • Google AndroidHot Technology
  • Hewlett Packard HP-UX
  • IBM AIX
  • Job control language JCL
  • KornShell
  • LinuxHot TechnologyIn Demand
  • Magellan Firmware
  • Microsoft WindowsHot Technology
  • Microsoft Windows ServerHot Technology
  • Operating system shells
  • Oracle Solaris
  • PostmanIn Demand
  • QNX
  • Real time operating system RTOS software
  • Red Hat Enterprise LinuxHot Technology
  • Shell scriptHot Technology
  • Ubuntu
  • UNIXHot Technology
  • UNIX ShellHot Technology
  • VMWare Workstation
  • Win CE
  • Wind River Systems VxWorks
  • Wind River VxWorks

Internet browser software

  • Apple SafariHot Technology
  • Microsoft Internet Explorer
  • Mozilla FirefoxHot Technology
  • Web browser software

Enterprise application integration software

  • Atlassian Bamboo
  • Enterprise application integration EAI software
  • Extensible markup language XMLHot Technology
  • IBM InfoSphere DataStage
  • Jenkins CIHot TechnologyIn Demand
  • Microsoft SQL Server Integration Services SSISHot Technology
  • Oracle Fusion Middleware
  • SAP NetWeaver

Application server software

  • Atlassian BitbucketHot Technology
  • DockerHot Technology
  • GitHubHot TechnologyIn Demand
  • GitLabHot Technology
  • Oracle Application Server
  • Oracle WebLogic Server
  • Red Hat OpenShiftHot Technology
  • Red Hat WildFly
  • Spring BootHot Technology
  • VMWare ESX Server

Project management software

  • Atlassian ConfluenceHot Technology
  • Atlassian JIRAHot TechnologyIn Demand
  • Microsoft ProjectHot Technology
  • Microsoft Team Foundation ServerHot Technology
  • Microsoft TeamsHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Computer aided design CAD software

  • Autodesk AutoCADHot Technology
  • Bentley MicroStationHot Technology
  • Dassault Systemes CATIA

Configuration management software

  • Automated installation software
  • ChefHot Technology
  • Deployment software
  • IBM Rational ClearCase
  • Patch management software
  • Perforce Helix software
  • PuppetHot Technology
  • Red Hat Ansible Engine
  • Revision control software
  • Visible Razor

Backup or archival software

  • Backup and archival software
  • Veritas NetBackup

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge
  • Oracle Eloqua
  • Salesforce softwareHot Technology

Instant messaging software

  • Blink
  • GroupMe

Video conferencing software

  • Cisco WebexHot Technology
  • FaceTime
  • Google Meet
  • LogMeIn GoToMeeting
  • ZoomHot Technology

Access software

  • Citrix cloud computing software
  • PuTTY

Transaction server software

  • Customer information control system CICS
  • IBM Middleware
  • Microsoft Internet Information Services (IIS)
  • Object Management Group Object Request Broker
  • Web server software

Analytical or scientific software

  • Data analysis software
  • Dynamic modeling software
  • IBM SPSS StatisticsHot Technology
  • MathWorks Simulink
  • Minitab
  • SASHot Technology
  • Simulation program with integrated circuit emphasis SPICE
  • StataCorp Stata
  • The MathWorks MATLABHot Technology

Data base reporting software

  • DataVision
  • Microsoft SQL Server Reporting Services SSRSHot Technology
  • Oracle Business Intelligence Discoverer
  • Oracle Business Intelligence Suite
  • Oracle Reports
  • SAP Business Intelligence
  • SAP Crystal Reports

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive
  • SlackHot Technology

Content workflow software

  • Emerald Software Group Emerald Green Office
  • Twiki
  • Workflow software

Medical software

  • Epic SystemsHot Technology

Geographic information system

  • ESRI ArcGIS softwareHot Technology
  • Geographic information system GIS software

Filesystem software

  • File server software

Network security and virtual private network VPN equipment software

  • Firewall software
  • Network intrusion detection software
  • Virtual private networking VPN software

File versioning software

  • GitHot TechnologyIn Demand
  • Version control software

Data mining software

  • Google AnalyticsHot Technology

Electronic mail software

  • Google Gmail
  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot Technology

Spreadsheet software

  • Google SheetsHot Technology
  • Microsoft ExcelHot TechnologyIn Demand

Presentation software

  • Google Slides
  • Microsoft PowerPointHot Technology

Graphical user interface development software

  • Graphical user interface GUI builder software
  • Graphical user interface GUI design software
  • Salesforce Visualforce

Object oriented data base management software

  • Hibernate ORMHot Technology
  • PostgreSQLHot Technology

Human resources software

  • Human resource management software HRMS

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • TableauHot Technology

Communications server software

  • IBM Domino

Enterprise system management software

  • IBM Power Systems software

Requirements analysis and system architecture software

  • IBM Rational RequisitePro
  • Requirements management software
  • Unified modeling language UML

Network operation system software

  • IBM z/OS operating systems

Office suite software

  • LibreOffice
  • Microsoft Office softwareHot TechnologyIn Demand

Network conferencing software

  • LogMeIn GoToWebinar

Device drivers or system software

  • Microsoft DirectX

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • SAP Business Objects
  • SAP softwareHot Technology

Process mapping and design software

  • Microsoft VisioHot Technology

Platform interconnectivity software

  • Migration software

Computer based training software

  • Moodle

Network monitoring software

  • Nagios
  • Wireshark

Metadata management software

  • Quest Erwin Data Modeler
  • Talend Data Fabric

Desktop communications software

  • Skype

Administration software

  • Software distribution management software

Industrial control software

  • Supervisory control and data acquisition SCADA software

Accounting software

  • Tax software

Clustering software

  • VMware

Internet protocol IP multimedia subsystem software

  • Voice over internet protocol VoIP system software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Read documents to gather technical information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor computer system performance to ensure proper operation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 16 AI skills mapped to this activity, by automation level

    • Replaces 4
    • Augments 3
    • Informs 9
    • Agent performance monitorruvnet/ruflo1,152 installsReplaces
      Gen Agent Trust Hub Pass
      Runlayer Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Processguard critical process monitor auto restartclaudeskills.infoReplaces
    • New relic automationclaudeskills.infoReplaces
    • Drift guard agent behavior monitorclaudeskills.infoReplaces
    • Infrastructure monitoringaj-geddes/useful-ai-prompts463 installsAugments
      Gen Agent Trust Hub Warn
      Runlayer Fail
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass

Inspecting Equipment, Structures, or Materials

  • Test computer system operations to ensure proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 7 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 5
    • Supports 1
  • Test software performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Judging the Qualities of Objects, Services, or People

  • Assess database performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 19 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 11
    • Supports 4
    • Informs 3
  • Evaluate utility of software or hardware technologies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Compile technical information or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze data to identify trends or relationships among variables.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Analyze data to identify or resolve operational problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Modify software programs to improve performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 24 AI skills mapped to this activity, by automation level

    • Augments 11
    • Supports 8
    • Informs 5
    • golang-performancesamber/cc-skills-golang42,006 installsAugments
      Gen Agent Trust Hub Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Wp performanceclaudeskills.infoAugments
    • Performancecognitedata/dune-skills338 installsAugments
      Gen Agent Trust Hub Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Vtex io application performancevtex/skills1,158 installsAugments
      Gen Agent Trust Hub Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Agent orchestration improve agentsickn33/antigravity-awesome-skills574 installsAugments
      Gen Agent Trust Hub Pass
      Runlayer Warn
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
  • Create databases to store electronic data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Organizing, Planning, and Prioritizing Work

  • Develop detailed project plans.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Install computer software.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Troubleshoot issues with computer applications or systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 22 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 13
    • Supports 7
    • Informs 1
  • Prepare data for analysis.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 14 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 12
    • Supports 1

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

  • Develop performance metrics or standards related to information technology.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 11 AI skills mapped to this activity, by automation level

    • Augments 4
    • Supports 4
    • Informs 3
  • Develop testing routines or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 33 AI skills mapped to this activity, by automation level

    • Replaces 4
    • Augments 20
    • Supports 9

Documenting/Recording Information

  • Document operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Document design or development procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Report maintenance or equipment problems to appropriate personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Collaborate with others to determine design specifications or details.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 10 AI skills mapped to this activity, by automation level

    • Augments 3
    • Supports 7

Communicating with People Outside the Organization

  • Provide customer service to clients or users.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Collaborate with others to resolve information technology issues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 9 AI skills mapped to this activity, by automation level

    • Augments 4
    • Supports 5
  • Manage documentation to ensure organization or accuracy.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Provide recommendations to others about computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recommend changes to improve computer or information systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill10 of 26
Distinct tools149
Level mix
  • Replaces 12
  • Augments 82
  • Supports 42
  • Informs 20

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)