O*NET-SOC 21-1022.00

Healthcare Social Workers

Provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising family caregivers. Provide patients with information and counseling, and make referrals for other services. May also provide case and care management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Advocate for clients or patients to resolve crises.Core263
Educate clients about end-of-life symptoms and options to assist them in making informed decisions.Core23910
Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.Core258
Investigate child abuse or neglect cases and take authorized protective action when necessary.Supplemental259
Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.Core260
Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.Core265
Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.Core267
Identify environmental impediments to client or patient progress through interviews and review of patient records.Core264
Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.Core261
Plan discharge from care facility to home or other care facility.Core15227
Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.Core262
Modify treatment plans to comply with changes in clients' status.Core266
Supervise and direct other workers providing services to clients or patients.Core268
Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.Supplemental270
Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.Core272
Develop or advise on social policy and assist in community development.Core269
Conduct social research to advance knowledge in the social work field.Core271

Technology Skills

From O*NET 30.3, 28 examples in 14 categories, 7 Hot Technology

Free · O*NET 30.3

Desktop publishing software

Adobe PageMaker
Microsoft Publisher

Medical software

Automated clinical information systems
Healthcare common procedure coding system HCPCS
James Frazier Associates DataStart
Medical procedure coding software
Medical records software
MEDITECH softwareHot Technology
Patient electronic medical record EMR software
Social Solutions ETO
Social Work Software ClientTouch

Calendar and scheduling software

Calendar software

Data base user interface and query software

Command Systems ComServe
Database software
Relational database software

Office suite software

Corel WordPerfect Office Suite
Microsoft Office softwareHot Technology

Electronic mail software

Email software

Video conferencing software

Google MeetIn Demand
ZoomHot TechnologyIn Demand

Presentation software

Information presentation software
Microsoft PowerPointHot Technology

Mobile messaging service software

Intrado SchoolMessenger

Spreadsheet software

Microsoft ExcelHot Technology

Project management software

Microsoft TeamsHot TechnologyIn Demand

Word processing software

Microsoft WordHot Technology

Internet browser software

Web browser software

Web page creation and editing software

Web page design and editing software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Investigate legal issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Collect information about clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Conduct research on social issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interview clients to gather information about their backgrounds, needs, or progress.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring Processes, Materials, or Surroundings

Monitor clients to evaluate treatment progress.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Judging the Qualities of Objects, Services, or People

Evaluate potential problems in home or work environments of clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Thinking Creatively

Develop treatment plans for patients or clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Modify treatment plans to accommodate client needs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Plan programs to address community health issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Maintain client records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Complete documentation required by programs or regulations.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Confer with clients to discuss treatment plans or progress.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Collaborate with other professionals to assess client needs or plan treatments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Refer individuals to educational or work programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Refer clients to community or social service programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Supervise workers providing client or patient services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Advise others on social or educational issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Intervene in crisis situations to assist clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Counsel clients or patients with substance abuse issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Counsel family members of clients or patients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Counsel clients or patients regarding personal issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Five: Extensive Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 21

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.