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O*NET-SOC 21-1093.00

Social and Human Service Assistants

Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.Core21179
  2. Develop and implement behavioral management and care plans for clients.Core21180
  3. Oversee day-to-day group activities of residents in institution.Supplemental3758
  4. Keep records or prepare reports for owner or management concerning visits with clients.Core3754
  5. Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.Core3755
  6. Submit reports and review reports or problems with superior.Core3757
  7. Assist in locating housing for displaced individuals.Supplemental3770
  8. Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.Core3759
  9. Provide information or refer individuals to public or private agencies or community services for assistance.Core3753
  10. Consult with supervisor concerning programs for individual families.Supplemental3765
  11. Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.Core3756
  12. Demonstrate use and care of equipment for tenant use.Supplemental3764
  13. Assist in planning food budgets, using charts or sample budgets.Supplemental3772
  14. Assist clients with preparation of forms, such as tax or rent forms.Supplemental3771
  15. Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.Supplemental3762
  16. Observe clients' food selections and recommend alternate economical and nutritional food choices.Supplemental3767
  17. Observe and discuss meal preparation and suggest alternate methods of food preparation.Supplemental3763
  18. Transport and accompany clients to shopping areas or to appointments, using automobile.Supplemental3761
  19. Inform tenants of facilities, such as laundries or playgrounds.Supplemental3768

Technology Skills

From O*NET 30.3, 12 examples in 9 categories, 7 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

  • Database software
  • Microsoft AccessHot Technology

Medical software

  • Electronic medical record EMR software
  • MEDITECH softwareHot Technology
  • PointClickCare healthcare software

Spreadsheet software

  • Microsoft ExcelHot Technology

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

  • Microsoft OutlookHot Technology

Presentation software

  • Microsoft PowerPointHot Technology

Word processing software

  • Microsoft WordHot Technology

Voice recognition software

  • Nuance Dragon NaturallySpeaking

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Interview clients to gather information about their backgrounds, needs, or progress.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor nutrition related activities of individuals or groups.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor activities of individuals to ensure safety or compliance with rules.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Conduct diagnostic tests to determine patient health.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Examine patients to assess general physical condition.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Develop treatment plans for patients or clients.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Transport clients to appointments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Write reports or evaluations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain social services program records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain regulations, policies, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Collaborate with other professionals to assess client needs or plan treatments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Present social services program information to the public.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide basic information to guests, visitors, or clients.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Help clients get needed services or resources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Refer clients to community or social service programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Assist clients in handling details of daily life.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing and Building Teams

  • Visit individuals in their homes to provide support or information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Teach life skills or strategies to clients or their families.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Demonstrate activity techniques or equipment use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Advise clients or community groups on health issues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 20
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.