O*NET-SOC 23-1022.00

Arbitrators, Mediators, and Conciliators

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Prepare written opinions or decisions regarding cases.Core12999
Apply relevant laws, regulations, policies, or precedents to reach conclusions.Core20238
Conduct hearings to obtain information or evidence relative to disposition of claims.Core20239
Determine extent of liability according to evidence, laws, or administrative or judicial precedents.Core20240
Rule on exceptions, motions, or admissibility of evidence.Core13001
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.Core12993
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.Core12994
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.Core13008
Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.Core13003
Research laws, regulations, policies, or precedent decisions to prepare for hearings.Core13005
Issue subpoenas or administer oaths to prepare for formal hearings.Core13010
Set up appointments for parties to meet for mediation.Core12995
Interview claimants, agents, or witnesses to obtain information about disputed issues.Supplemental13004
Recommend acceptance or rejection of compromise settlement offers.Core13007
Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.Supplemental13012
Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.Supplemental19807
Prepare settlement agreements for disputants to sign.Core12996
Authorize payment of valid claims.Core13011
Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.Supplemental12997
Participate in court proceedings.Supplemental13009

Technology Skills

From O*NET 30.3, 12 examples in 11 categories, 10 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

Microsoft AccessHot Technology

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

Microsoft OutlookHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Document management software

Microsoft SharePointHot Technology

Word processing software

Microsoft WordHot TechnologyIn Demand

Enterprise resource planning ERP software

Oracle PeopleSoftHot Technology
SAP softwareHot Technology

Customer relationship management CRM software

Salesforce softwareHot Technology

Calendar and scheduling software

Scheduling software

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Conduct hearings to investigate legal issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Evaluate information related to legal matters in public or personal records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Research relevant legal materials to aid decision making.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interview claimants to get information related to legal proceedings.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Identify implications for cases from legal precedents or other legal information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Authorize payments to settle legal disputes.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Make decisions in legal cases.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Rule on admissibility of legal proceedings.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Prepare written decisions for legal proceedings.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare legal documents.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Meet with individuals involved in legal processes to provide information and clarify issues.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Represent the interests of clients in legal proceedings.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Present social services program information to the public.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Resolving Conflicts and Negotiating with Others

Arbitrate disputes between parties to resolve legal conflicts.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Coordinate legal schedules or activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Provide legal advice to clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing Administrative Activities

Administer oaths to court participants.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Five: Extensive Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 17

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.