O*NET-SOC 29-2099.08

Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Core17668
Interview patients or their representatives to identify problems relating to care.Core17670
Refer patients to appropriate health care services or resources.Core17671
Maintain knowledge of community services and resources available to patients.Core17678
Explain policies, procedures, or services to patients using medical or administrative knowledge.Core17667
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Core17669
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.Supplemental17679
Analyze patients' abilities to pay to determine charges on a sliding scale.Supplemental17672
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.Core17677
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.Supplemental17676
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.Supplemental17673
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.Core17674
Teach patients to use home health care equipment.Supplemental17675

Technology Skills

From O*NET 30.3, 38 examples in 13 categories, 12 Hot Technology

Free · O*NET 30.3

Medical software

Admissions, discharge, and transfer ADT software
eClinicalWorks EHR softwareHot Technology
Electronic medical record EMR software
Epic EpicCare Inpatient Clinical System
Epic SystemsHot TechnologyIn Demand
Epic Systems software
Healthcare common procedure coding system HCPCS
Henry Schein DentrixHot Technology
Medical condition coding software
Medical procedure coding software
MEDITECH softwareHot Technology
Peminic Patient Safety & Quality Suite
PracticeWorks Systems Kodak WINOMS CS

Customer relationship management CRM software

CareOne CareEnsure
Complaint management software
Customer Expressions i-Sight
Manhattan Cross Cultural Group Quality Interactions
Microsoft Dynamics
Pemimic Patient Relations Suite
Prognosis Solutions ResolvPRM
rL Solutions Feedback MonitorPro

Office suite software

Corel WordPerfect Office Suite
Microsoft Office softwareHot TechnologyIn Demand

Data base user interface and query software

Data entry software
Database software
Microsoft AccessHot Technology

Video conferencing software

FaceTime

Word processing software

Google DocsHot Technology
Microsoft WordHot Technology

Electronic mail software

IBM Notes
Microsoft Exchange
Microsoft OutlookHot TechnologyIn Demand

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Operating system software

Microsoft WindowsHot Technology

Analytical or scientific software

Patient satisfaction assessment software

Calendar and scheduling software

Scheduling software

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Interview employees, customers, or others to collect information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Analyze financial information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Updating and Using Relevant Knowledge

Maintain current knowledge related to work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Prepare research or technical reports.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare informational or reference materials.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Provide information to coworkers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Refer customers to appropriate personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Training and Teaching Others

Teach basic living or other adaptive skills to patients or caregivers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Train personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Instruct patients in the use of assistive equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Coordinate operational activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Distribute materials to employees or customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 13

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.