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O*NET-SOC 31-9092.00

Medical Assistants

Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Interview patients to obtain medical information and measure their vital signs, weight, and height.Core2024
  2. Clean and sterilize instruments and dispose of contaminated supplies.Core2033
  3. Record patients' medical history, vital statistics, or information such as test results in medical records.Core2026
  4. Explain treatment procedures, medications, diets, or physicians' instructions to patients.Core2029
  5. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.Core2032
  6. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.Core2028
  7. Show patients to examination rooms and prepare them for the physician.Core2025
  8. Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.Core2030
  9. Perform routine laboratory tests and sample analyses.Core2040
  10. Greet and log in patients arriving at office or clinic.Core2036
  11. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.Core2038
  12. Prepare and administer medications as directed by a physician.Core2027
  13. Authorize drug refills and provide prescription information to pharmacies.Core2031
  14. Change dressings on wounds.Core2035
  15. Schedule appointments for patients.Core2034
  16. Inventory and order medical, lab, or office supplies or equipment.Core2039
  17. Contact medical facilities or departments to schedule patients for tests or admission.Core2037
  18. Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.Core2043
  19. Set up medical laboratory equipment.Core2041
  20. Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.Supplemental2042

Technology Skills

From O*NET 30.3, 32 examples in 14 categories, 11 Hot Technology

Free · O*NET 30.3

Calendar and scheduling software

  • Appointment scheduling software

Billing and invoicing software

  • Billing software

Accounting software

  • Bookkeeping software
  • Intuit QuickBooksHot Technology

Office suite software

  • Business software applications
  • Microsoft Office softwareHot TechnologyIn Demand

Data base user interface and query software

  • Data entry software
  • Database software
  • Microsoft AccessHot Technology

Categorization or classification software

  • Diagnostic and procedural coding software

Medical software

  • eClinicalWorks EHR softwareHot Technology
  • Electronic medical record EMR software
  • Epic SystemsHot TechnologyIn Demand
  • GE Healthcare Centricity EMR
  • Healthcare common procedure coding system HCPCS
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH softwareHot Technology
  • Patient management software
  • Visual electro diagnostic software

Electronic mail software

  • Email software
  • Microsoft Exchange
  • Microsoft OutlookHot Technology

Document management software

  • IDX Systems Patient Chart Tracking
  • Microsoft SharePointHot Technology
  • Microsoft SharePoint Server

Spreadsheet software

  • Microsoft ExcelHot Technology

Presentation software

  • Microsoft PowerPointHot Technology

Operating system software

  • Microsoft Windows Vista Business
  • Microsoft Windows XP Professional

Word processing software

  • Microsoft WordHot Technology

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Interview patients to gather medical information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Conduct diagnostic tests to determine patient health.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Judging the Qualities of Objects, Services, or People

  • Assess physical conditions of patients to aid in diagnosis or treatment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule patient procedures or appointments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean patient rooms or patient treatment rooms.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Dispose of biomedical waste in accordance with standards.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Clean medical equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Move patients to or from treatment areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Collect biological specimens from patients.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare medical instruments or equipment for use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare patient treatment areas for use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Controlling Machines and Processes

  • Operate medical equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Record vital statistics or other health information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain technical medical information to patients.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Provide customer service to clients or users.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Give medications or immunizations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Apply bandages, dressings, or splints.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Administer basic health care or medical treatments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Greet customers, patrons, or visitors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Assist practitioners to perform medical procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare patients physically for medical procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Perform clerical work in medical settings.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Process medical billing information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Control prescription refills or authorizations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Inventory medical supplies or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 25
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.