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O*NET-SOC 35-1012.00

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Compile and balance cash receipts at the end of the day or shift.Supplemental2144
  2. Forecast staff, equipment, and supply requirements, based on a master menu.Supplemental2158
  3. Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.Supplemental18721
  4. Resolve customer complaints regarding food service.Core2145
  5. Record production, operational, and personnel data on specified forms.Supplemental18719
  6. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.Supplemental18717
  7. Estimate ingredients and supplies required to prepare a recipe.Supplemental2151
  8. Train workers in food preparation, and in service, sanitation, and safety procedures.Core2146
  9. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.Core2150
  10. Present bills and accept payments.Core2157
  11. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.Supplemental2161
  12. Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.Supplemental18718
  13. Perform various financial activities, such as cash handling, deposit preparation, and payroll.Core18714
  14. Supervise and participate in kitchen and dining area cleaning activities.Core18715
  15. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.Core2155
  16. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.Core2154
  17. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.Core2148
  18. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.Core18716
  19. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.Core2153
  20. Schedule parties and take reservations.Supplemental2164
  21. Develop departmental objectives, budgets, policies, procedures, and strategies.Supplemental2165
  22. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.Supplemental18720
  23. Develop equipment maintenance schedules and arrange for repairs.Supplemental2166
  24. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.Core2147
  25. Greet and seat guests, and present menus and wine lists.Core2156
  26. Evaluate new products for usefulness and suitability.Core2167

Technology Skills

From O*NET 30.3, 32 examples in 18 categories, 6 Hot Technology

Free · O*NET 30.3

Human resources software

  • ADP Workforce Now
  • SoftCafe ScheduleWriter

Data base user interface and query software

  • CaterPro
  • CBORD Foodservice Suite

Inventory management software

  • CBORD Group Menu Management System
  • Regnow Chrysanth Inventory Manager

Accounting software

  • Compeat Restaurant Accounting Systems
  • CostGuard
  • Sage 50 Accounting

Point of sale POS software

  • Compris Advanced Manager's Workstation
  • Compris software
  • Intuit QuickBooks Point of Sale
  • MICROS Systems HSI Profits Series
  • NCR Advanced Checkout Solution
  • NCR NeighborhoodPOS
  • ParTech PixelPoint POS
  • The General Store

Financial analysis software

  • Delphi Technology

Word processing software

  • Evernote
  • Microsoft WordHot Technology

Communications server software

  • IBM Domino

Enterprise resource planning ERP software

  • Microsoft Dynamics

Spreadsheet software

  • Microsoft ExcelHot Technology
  • Restaurant Operations & Management Spreadsheet Library

Office suite software

  • Microsoft Office softwareHot Technology

Electronic mail software

  • Microsoft OutlookHot Technology

Presentation software

  • Microsoft PowerPointHot Technology

Project management software

  • Microsoft ProjectHot Technology

Desktop publishing software

  • Microsoft Publisher

Procurement software

  • Ordering and purchasing software

Computer based training software

  • Quizlet

Calendar and scheduling software

  • Staff scheduling software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

  • Monitor food services operations to ensure procedures are followed.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Inspect facilities, equipment or supplies to ensure conformance to standards.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Judging the Qualities of Objects, Services, or People

  • Evaluate quality of materials or products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Balance receipts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Estimate supplies, ingredients, or staff requirements for food preparation activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Plan menu options.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule dining reservations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Schedule equipment maintenance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean food preparation areas, facilities, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Cut cooked or raw foods.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare foods for cooking or serving.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Record operational or production data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Present food or beverage information or menus to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Assist customers with seating arrangements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Communicate with customers to resolve complaints or ensure satisfaction.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train food preparation or food service personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Coordinate activities of food service staff.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate timing of food production activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage food service operations or parts of operations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Process customer bills or payments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Perform human resources activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Maintain food, beverage, or equipment inventories.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 23
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.