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O*NET-SOC 35-3023.00

Fast Food and Counter Workers

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Accept payment from customers, and make change as necessary.Core23100
  2. Serve customers in eating places that specialize in fast service and inexpensive carry-out food.Core23110
  3. Perform personnel activities, such as supervising and training employees.Supplemental23118
  4. Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.Core23104
  5. Balance receipts and payments in cash registers.Core23103
  6. Add relishes and garnishes to food orders, according to instructions.Supplemental23122
  7. Communicate with customers regarding orders, comments, and complaints.Core23099
  8. Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.Core23105
  9. Monitor and order supplies or food items, and restock as necessary to maintain inventory.Core23108
  10. Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.Core23102
  11. Distribute food to servers.Supplemental23120
  12. Brew coffee and tea, and fill containers with requested beverages.Core23109
  13. Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.Supplemental23116
  14. Clean and organize eating, service, and kitchen areas.Core23107
  15. Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.Core23106
  16. Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.Core23115
  17. Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.Core23113
  18. Notify kitchen personnel of shortages or special orders.Supplemental23114
  19. Set up dining areas for meals, and clear them following meals.Core23121
  20. Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.Supplemental23119
  21. Plan, prepare, and deliver meals to individuals with special dietary needs.Supplemental23125
  22. Replenish foods at serving stations.Supplemental23117
  23. Collect and return dirty dishes to the kitchen for washing.Core23111
  24. Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.Core23101
  25. Wash dishes, glassware, and silverware after meals.Supplemental23112
  26. Deliver orders to kitchens, and pick up and serve food when it is ready.Core23123
  27. Arrange tables and decorations according to instructions.Supplemental23124

Technology Skills

From O*NET 30.3, 16 examples in 7 categories, 4 Hot Technology

Free · O*NET 30.3

Point of sale POS software

  • Aldelo Systems Aldelo for Restaurants Pro
  • Compris software
  • Foodman Home-Delivery
  • Intuit QuickBooks Point of Sale
  • MICROS Systems HSI Profits Series
  • NCR Advanced Checkout Solution
  • NCR NeighborhoodPOS
  • Plexis Software Plexis POS
  • RestaurantPlus PRO
  • The General Store

Web page creation and editing software

  • FacebookHot Technology

Data base user interface and query software

  • Menu and nutrition database software

Spreadsheet software

  • Microsoft ExcelHot Technology

Office suite software

  • Microsoft Office softwareHot Technology

Operating system software

  • Microsoft WindowsHot Technology

Computer based training software

  • Quizlet

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Processing Information

  • Balance receipts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean food preparation areas, facilities, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Clean food service areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Clean tableware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Move equipment, supplies or food to required locations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Deliver items.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Arrange tables or dining areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Serve food or beverages.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Collect dirty dishes or other tableware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Stock serving stations or dining areas with food or supplies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Package food or supplies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare foods or meals.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Add garnishes to food.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare hot or cold beverages.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Cook foods.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Arrange food for serving.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Communicate dining or order details to kitchen personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Communicate with customers to resolve complaints or ensure satisfaction.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train food preparation or food service personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Manage preparation of special meals or diets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Operate cash registers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Process customer bills or payments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Take customer orders.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 24
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.