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O*NET-SOC 35-3031.00

Waiters and Waitresses

Take orders and serve food and beverages to patrons at tables in dining establishment.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Collect payments from customers.Core2276
  2. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.Core2275
  3. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.Core2277
  4. Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.Core2279
  5. Take orders from patrons for food or beverages.Core2278
  6. Prepare checks that itemize and total meal costs and sales taxes.Core2281
  7. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.Core18745
  8. Clean tables or counters after patrons have finished dining.Core2285
  9. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.Core2280
  10. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.Core18747
  11. Present menus to patrons and answer questions about menu items, making recommendations upon request.Core2283
  12. Prepare tables for meals, including setting up items such as linens, silverware, and glassware.Core2288
  13. Stock service areas with supplies such as coffee, food, tableware, and linens.Core2290
  14. Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.Core18744
  15. Inform customers of daily specials.Core2284
  16. Explain how various menu items are prepared, describing ingredients and cooking methods.Core2287
  17. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.Core18746
  18. Fill salt, pepper, sugar, cream, condiment, and napkin containers.Core2292
  19. Garnish and decorate dishes in preparation for serving.Supplemental2291
  20. Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.Core2289
  21. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.Core2286
  22. Escort customers to their tables.Core2293
  23. Bring wine selections to tables with appropriate glasses, and pour the wines for customers.Supplemental2295
  24. Describe and recommend wines to customers.Supplemental2294
  25. Provide guests with information about local areas, including directions.Core18748

Technology Skills

From O*NET 30.3, 10 examples in 3 categories, 1 Hot Technology

Free · O*NET 30.3

Instant messaging software

  • Blink

Point of sale POS software

  • Compris Advanced Manager's Workstation
  • Compris software
  • Hospitality Control Solutions Aloha Point-of-Sale
  • Intuit QuickBooks Point of Sale
  • MICROS Systems HSI Profits Series
  • NCR Advanced Checkout Solution
  • NCR NeighborhoodPOS
  • The General Store

Web page creation and editing software

  • FacebookHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Scheduling Work and Activities

  • Schedule dining reservations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean food preparation areas, facilities, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Clean food service areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Enforce rules or regulations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Arrange tables or dining areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Serve food or beverages.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Collect dirty dishes or other tableware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Stock serving stations or dining areas with food or supplies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare foods for cooking or serving.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Add garnishes to food.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare hot or cold beverages.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Cook foods.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Communicate dining or order details to kitchen personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Present food or beverage information or menus to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide customers with general information or assistance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Assist customers with seating arrangements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Communicate with customers to resolve complaints or ensure satisfaction.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Process customer bills or payments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Take customer orders.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 19
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.