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O*NET-SOC 35-9031.00

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Provide guests with menus.Core2296
  2. Greet guests and seat them at tables or in waiting areas.Core2297
  3. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.Core2302
  4. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.Core18749
  5. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.Core18750
  6. Inspect dining and serving areas to ensure cleanliness and proper setup.Core18752
  7. Operate cash registers to accept payments for food and beverages.Supplemental2305
  8. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.Core2307
  9. Answer telephone calls and respond to inquiries or transfer calls.Core18751
  10. Assist other restaurant workers by serving food and beverages, or by bussing tables.Core21070
  11. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.Core18753
  12. Direct patrons to coatrooms and waiting areas, such as lounges.Supplemental2304
  13. Prepare cash receipts after establishments close, and make bank deposits.Supplemental2306
  14. Take and prepare to-go orders.Core18754
  15. Inform patrons of establishment specialties and features.Core2303
  16. Receive and record patrons' dining reservations.Core2301
  17. Order or requisition supplies and equipment for tables and serving stations.Supplemental2309
  18. Hire, train, and supervise food and beverage service staff.Supplemental2310
  19. Confer with other staff to help plan establishments' menus.Supplemental2312
  20. Perform marketing and advertising services.Supplemental2313

Technology Skills

From O*NET 30.3, 10 examples in 7 categories, 4 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

  • Avenista Table Reservations
  • GuestBridge Reserve
  • OpenTable
  • Reservation software

Web page creation and editing software

  • FacebookHot Technology

Point of sale POS software

  • Hospitality Control Solutions Aloha Point-of-Sale

Calendar and scheduling software

  • iMagic Restaurant Reservation

Spreadsheet software

  • Microsoft ExcelHot Technology

Office suite software

  • Microsoft Office softwareHot Technology

Operating system software

  • Microsoft WindowsHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Inspecting Equipment, Structures, or Materials

  • Inspect facilities, equipment or supplies to ensure conformance to standards.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Plan menu options.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule dining reservations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Package food or supplies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Assist chefs or caterers with food or drink preparation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Record operational or production data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Communicate dining or order details to kitchen personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Present food or beverage information or menus to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide customers with general information or assistance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Assist customers with seating arrangements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Communicate with customers to resolve complaints or ensure satisfaction.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train food preparation or food service personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Coordinate activities of food service staff.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage food service operations or parts of operations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Operate cash registers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Process customer bills or payments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Take customer orders.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Perform human resources activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 19
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.