O*NET-SOC 37-1011.00

First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.Core9533
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.Core9520
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.Core9534
Inspect work performed to ensure that it meets specifications and established standards.Core9513
Perform or assist with cleaning duties as necessary.Core9515
Plan and prepare employee work schedules.Core9514
Establish and implement operational standards and procedures for the departments supervised.Core9527
Inspect and evaluate the physical condition of facilities to determine the type of work required.Core9519
Inventory stock to ensure that supplies and equipment are available in adequate amounts.Core9524
Issue supplies and equipment to workers.Core9522
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.Core9523
Check and maintain equipment to ensure that it is in working order.Core20130
Maintain required records of work hours, budgets, payrolls, and other information.Core9531
Direct activities for stopping the spread of infections in facilities, such as hospitals.Core9512
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.Core9528
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.Core9517
Investigate complaints about service and equipment, and take corrective action.Core9516
Instruct staff in work policies and procedures, and the use and maintenance of equipment.Core9521
Select and order or purchase new equipment, supplies, or furnishings.Core9529
Perform financial tasks, such as estimating costs and preparing and managing budgets.Supplemental9535
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.Core9536
Confer with staff to resolve performance and personnel problems, and to discuss company policies.Core9526
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.Core9525
Recommend changes that could improve service and increase operational efficiency.Core9530
Screen job applicants, and hire new employees.Supplemental9532
Perform grounds maintenance tasks, such as removing snow and mowing the lawn.Supplemental20131

Technology Skills

From O*NET 30.3, 15 examples in 13 categories, 9 Hot Technology

Free · O*NET 30.3

Materials requirements planning logistics and supply chain software

Computerized bed control system software

Facilities management software

Computerized maintenance management system CMMS

Electronic mail software

Email software
Microsoft OutlookHot TechnologyIn Demand

Web page creation and editing software

FacebookHot Technology

Data base user interface and query software

Facility use software
Microsoft AccessHot Technology

Helpdesk or call center software

Help desk software

Inventory management software

Inventory tracking software

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Project management software

Microsoft ProjectHot Technology

Word processing software

Microsoft WordHot Technology

Enterprise resource planning ERP software

SAP softwareHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Investigate work related complaints to determine corrective actions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Inspecting Equipment, Structures, or Materials

Inspect buildings or grounds to determine condition.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Inspect work to ensure standards are met.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

Estimate maintenance service requirements or costs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Judging the Qualities of Objects, Services, or People

Evaluate current or prospective maintenance employees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Determine resource needs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Select equipment, materials, or supplies for cleaning or maintenance activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Thinking Creatively

Establish work standards.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Scheduling Work and Activities

Arrange maintenance activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Clean facilities or sites.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Remove snow.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Repairing and Maintaining Electronic Equipment

Maintain equipment or systems to ensure proper functioning.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Document work hours or activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Confer with coworkers to coordinate maintenance or cleaning activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Coordinating the Work and Activities of Others

Plan employee work schedules.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Training and Teaching Others

Instruct staff in work policies or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Supervise maintenance workers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Recommend changes or corrective procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Recommend organizational process or policy changes.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Distribute supplies to workers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Inventory materials or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 21

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.