O*NET-SOC 39-1013.00
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.Core23127
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.Core23129
- Perform paperwork required for monetary transactions.Core23133
- Respond to and resolve patrons' complaints.Core23128
- Greet customers and ask about the quality of service they are receiving.Core23132
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.Core23130
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.Core23135
- Monitor payment of hand-delivered jackpots to ensure promptness.Core23131
- Explain and interpret house rules, such as game rules or betting limits, for patrons.Core23134
- Establish and maintain banks and table limits for each game.Core23140
- Reset slot machines after payoffs.Core23136
- Answer patrons' questions about gaming machine functions and payouts.Core23137
- Record the specifics of malfunctioning machines and document malfunctions needing repair.Core23138
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.Core23147
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.Supplemental23149
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.Core23152
- Report customer-related incidents occurring in gaming areas to supervisors.Core23139
- Record, issue receipts for, and pay off bets.Supplemental23148
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.Core23141
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.Core23142
- Exchange currency for customers, converting currency into requested combinations of bills and coins.Core23143
- Determine how many gaming tables to open each day and schedule staff accordingly.Supplemental23150
- Evaluate workers' performance and prepare written performance evaluations.Core23146
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.Supplemental23151
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.Core23144
- Clean and maintain slot machines and surrounding areas.Core23145
- Establish policies on types of gambling offered, odds, or extension of credit.Supplemental23154
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.Supplemental23153
- Interview and hire workers.23155
- Train, supervise, schedule, and evaluate workers.23156
Technology Skills
From O*NET 30.3, 8 examples in 7 categories, 7 Hot Technology
Free · O*NET 30.3Office suite software
- Corel WordPerfect Office Suite
- Microsoft Office softwareHot TechnologyIn Demand
Data base user interface and query software
- Microsoft AccessHot Technology
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Electronic mail software
- Microsoft OutlookHot Technology
Presentation software
- Microsoft PowerPointHot Technology
Project management software
- Microsoft ProjectHot Technology
Word processing software
- Microsoft WordHot Technology
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Monitoring Processes, Materials, or Surroundings
Monitor operational quality or safety.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor patron activities to identify problems or potential problems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Judging the Qualities of Objects, Services, or People
Evaluate employee performance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Thinking Creatively
Develop plans for programs or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Updating and Using Relevant Knowledge
Maintain knowledge of business operations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing General Physical Activities
Clean facilities or equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Enforce rules or regulations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Repairing and Maintaining Mechanical Equipment
Perform basic equipment maintenance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Maintain financial or account records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare operational reports or records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpreting the Meaning of Information for Others
Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assisting and Caring for Others
Greet customers, patrons, or visitors.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing for or Working Directly with the Public
Operate gaming equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Conduct amusement or gaming activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Respond to customer inquiries.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Resolve customer complaints or problems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Communicate with management or other staff to resolve problems.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare employee work schedules.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assign duties or work schedules to employees.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level
- Supports 1
- Jira clicode-and-sorts/awesome-copilot-agents637 installsSupportsGen Agent Trust Hub PassRunlayer WarnSnyk WarnSocket PassZeroLeaks Pass
Training and Teaching Others
Train service staff.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Supervise service workers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Manage budgets for personal services operations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing Administrative Activities
Conduct gaming transactions.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Staffing Organizational Units
Conduct eligibility or selection interviews.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Hire personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Distribute resources to patrons or employees.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone 1-2: Very Little to Some Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.