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O*NET-SOC 39-3031.00

Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Greet patrons attending entertainment events.Core5096
  2. Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.Supplemental5107
  3. Count and record number of tickets collected.Supplemental5106
  4. Lead tours and answer visitors' questions about the exhibits.Supplemental20767
  5. Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.Core20764
  6. Clean facilities.Core20765
  7. Settle seating disputes or help solve other customer concerns.Core5103
  8. Manage inventory or sale of artist merchandise.Supplemental5112
  9. Examine tickets or passes to verify authenticity, using criteria such as color or date issued.Core5097
  10. Provide assistance with patrons' special needs, such as helping those with wheelchairs.Core5100
  11. Guide patrons to exits or provide other instructions or assistance in case of emergency.Core5098
  12. Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.Supplemental5108
  13. Refuse admittance to undesirable persons or persons without tickets or passes.Core5102
  14. Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.Core20766
  15. Distribute programs to patrons.Supplemental5109
  16. Assist patrons in finding seats, lighting the way with flashlights, if necessary.Core5104
  17. Maintain order and ensure adherence to safety rules.Core5099
  18. Give door checks to patrons who are temporarily leaving establishments.Supplemental5113
  19. Search for lost articles or for parents of lost children.Core5105
  20. Manage informational kiosks or displays of event signs or posters.Supplemental5114
  21. Work with others to change advertising displays.Supplemental5111
  22. Page individuals wanted at the box office.Supplemental5115
  23. Schedule or manage staff, such as volunteer usher corps.Supplemental20768

Technology Skills

From O*NET 30.3, 8 examples in 7 categories, 5 Hot Technology

Free · O*NET 30.3

Spreadsheet software

  • Microsoft ExcelHot Technology

Office suite software

  • Microsoft Office softwareHot Technology

Electronic mail software

  • Microsoft OutlookHot Technology

Presentation software

  • Microsoft PowerPointHot Technology

Operating system software

  • Microsoft Windows Mobile

Word processing software

  • Microsoft WordHot Technology

Optical character reader OCR or scanning software

  • Ticket Alternative Express Entry
  • Ticket scanning software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

  • Monitor environment to ensure safety.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Verify patron or staff credentials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean facilities or work areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Usher patrons to seats or exits.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Arrange artwork, products, or props.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare operational reports or records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Collaborate with others to develop or refine designs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Provide patrons with directions to locales or attractions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide attraction or event information to patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide notifications to customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Assist individuals with special needs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Greet customers, patrons, or visitors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Sell products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Mediate disputes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Respond to customer problems or complaints.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Respond to customer inquiries.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Resolve customer complaints or problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Assign duties or work schedules to employees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level

    • Supports 1

Guiding, Directing, and Motivating Subordinates

  • Supervise service workers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Maintain supply or equipment inventories.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill1 of 20
Distinct tools1
Level mix
  • Supports 1

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.