O*NET-SOC 39-4031.00

Morticians, Undertakers, and Funeral Arrangers

Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Oversee the preparation and care of the remains of people who have died.Core3335
Obtain information needed to complete legal documents, such as death certificates or burial permits.Core3334
Perform embalming duties, as necessary.Core3343
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.Core3332
Remove deceased remains from place of death.Core21009
Contact cemeteries to schedule the opening and closing of graves.Core3336
Plan, schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services.Core15200
Close caskets and lead funeral corteges to churches or burial sites.Core3340
Provide information on funeral service options, products, or merchandise, and maintain a casket display area.Core3337
Offer counsel and comfort to bereaved families or friends.Core3339
Direct preparations and shipment of bodies for out-of-state burial.Core3344
Discuss and negotiate prearranged funerals with clients.Core3345
Maintain financial records, order merchandise, or prepare accounts.Core3347
Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, or flowers.Core3342
Arrange for clergy members to perform needed services.Core3341
Plan placement of caskets at funeral sites or place or adjust lights, fixtures, or floral displays.Core3348
Clean funeral home facilities and grounds.Core15202
Manage funeral home operations, including the hiring, training, or supervision of embalmers, funeral attendants, or other staff.Core15201
Inform survivors of benefits for which they may be eligible.Core3346
Arrange for pallbearers or inform pallbearers or honorary groups of their duties.Core3349
Receive or usher people to their seats for services.Core3350
Participate in community activities for funeral home promotion or other purposes.Core15203

Technology Skills

From O*NET 30.3, 16 examples in 10 categories, 7 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

Belmar & Associates Mortware
Custom Data Systems Sterling Management Software
FPA Software MACCS
HMIS Advantage
Microsoft AccessHot TechnologyIn Demand
Twin Tier Technologies MIMS

Office suite software

Corel WordPerfect Office Suite
Microsoft Office softwareHot TechnologyIn Demand

Project management software

FuneralKiosk

Human resources software

iCIMS Talent Cloud software

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Electronic mail software

Microsoft OutlookHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot TechnologyIn Demand

Word processing software

Microsoft WordHot Technology

Customer relationship management CRM software

Salesforce softwareHot Technology

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Gather information in order to provide services to clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Scheduling Work and Activities

Arrange facility schedules.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Clean facilities or work areas.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Transport biological or other medical materials.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Handle caskets.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide escort or transportation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Usher patrons to seats or exits.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Handling and Moving Objects

Arrange items for use or display.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Embalm corpses.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Maintain financial or account records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Discuss service options or needs with clients.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Promote products, services, or programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Training and Teaching Others

Train service staff.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Supervise service workers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Direct funeral or mortuary activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Provide counsel, comfort, or encouragement to individuals or families.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Staffing Organizational Units

Perform human resources activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Order materials, supplies, or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 18

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.