O*NET-SOC 39-6012.00
Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Core4529
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Core20259
- Provide directions to guests.Core20260
- Order flowers for guests.Core21203
- Make travel arrangements for sightseeing or other tours.Core4530
- Pick up and deliver items or run errands for guests.Core4533
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.Core20262
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.Core24009
- Arrange childcare services for guests.Core20263
- Provide food and beverage services to guests.Supplemental20265
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.Core4534
- Assist guests with special needs by providing equipment such as wheelchairs.Core24010
- Clean and tidy hotel lounge.Supplemental20264
- Receive, store, or deliver luggage or mail.Core4531
- Perform office duties on a temporary basis when needed.Core4532
- Arrange for the replacement of items lost by travelers.Core4535
- Provide business services for guests, such as sending or receiving faxes or shipping packages.Core20261
- Arrange for interpreters or translators when patrons require such services.Core4536
Technology Skills
From O*NET 30.3, 13 examples in 13 categories, 6 Hot Technology
Free · O*NET 30.3Billing and invoicing software
- Billing software
Accounting software
- Budgeting software
Financial analysis software
- Delphi Technology
Map creation software
- Mapping software
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Electronic mail software
- Microsoft OutlookHot TechnologyIn Demand
Presentation software
- Microsoft PowerPointHot Technology
Desktop publishing software
- Microsoft Publisher
Word processing software
- Microsoft WordHot Technology
Internet browser software
- Web browser software
Calendar and scheduling software
- Work scheduling software
Data base user interface and query software
- Yardi softwareHot Technology
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Performing General Physical Activities
Clean facilities or work areas.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Deliver items.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Handle luggage or other possessions for patrons.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Provide patrons with directions to locales or attractions.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide attraction or event information to patrons.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide customer service to clients or users.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide customers with general information or assistance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assisting and Caring for Others
Assist individuals with special needs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Arrange services or reservations for patrons.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Selling or Influencing Others
Sell products or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Organize recreational activities or events.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Arrange delivery of goods or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing Administrative Activities
Perform administrative or clerical tasks.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Order materials, supplies, or equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone 1-2: Very Little to Some Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.