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O*NET-SOC 41-1011.00

First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.Core657
  2. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Core660
  3. Formulate pricing policies for merchandise, according to profitability requirements.Supplemental669
  4. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.Core671
  5. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Core658
  6. Instruct staff on how to handle difficult and complicated sales.Core668
  7. Assign employees to specific duties.Core659
  8. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.Supplemental665
  9. Keep records of purchases, sales, and requisitions.Core662
  10. Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.Supplemental674
  11. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.Core666
  12. Plan and prepare work schedules and keep records of employees' work schedules and time cards.Core672
  13. Review inventory and sales records to prepare reports for management and budget departments.Core673
  14. Inventory stock and reorder when inventory drops to a specified level.Core661
  15. Establish and implement policies, goals, objectives, and procedures for the department.Core667
  16. Establish credit policies and operating procedures.Supplemental676
  17. Examine products purchased for resale or received for storage to assess the condition of each product or item.Core664
  18. Enforce safety, health, and security rules.Core663
  19. Plan budgets and authorize payments and merchandise returns.Supplemental677
  20. Estimate consumer demand and determine the types and amounts of goods to be sold.Core670
  21. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Core675

Technology Skills

From O*NET 30.3, 107 examples in 33 categories, 32 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot Technology

Graphics or photo imaging software

  • Adobe IllustratorHot Technology
  • Adobe PhotoshopHot Technology
  • SmugMug Flickr

Desktop publishing software

  • Adobe InDesignHot Technology
  • Microsoft Publisher

Point of sale POS software

  • American Precision Instruments Regit
  • ASI Point of Sale
  • Attitude POS itive AccuPOS Retail
  • Bibase 4POS Retail
  • CAP Automation SellWise
  • Comcash ERP
  • CompuTant CounterPoint
  • CyberMatrix POS
  • Datasym SYMFINITE
  • EZ Software Solutions
  • Infocorp Computer Solutions $mart System
  • Infocorp Softwear/POS
  • Intuit QuickBooks Point of Sale
  • LOB RetailPoint
  • Logisoft Positive Pos System
  • ManageMore Cellular Manager
  • Master Merchant Systems Music Store
  • MicroBiz
  • Millennium Software Atrex
  • Plexis Software Plexis POS
  • Point of sale POS bookstore software
  • Point of sale POS parts and services software
  • RiscStation POSSum
  • Sage 50 Accounting Software
  • SBS Keystroke
  • Semicron Systems
  • Softpedia ShopInvo
  • System3 POS software
  • The General Store
  • The Retail Solution
  • True North Computer Retail Plus
  • VeriFone PC Charge Pro
  • Vigilant
  • Visual Retail Plus
  • WinMan SureSell

Video creation and editing software

  • Apple Final Cut Pro
  • YouTube

Internet browser software

  • Apple SafariHot Technology
  • Microsoft EdgeHot Technology
  • Mozilla FirefoxHot Technology

Computer aided design CAD software

  • Autodesk RevitHot Technology

Data base user interface and query software

  • Data entry software
  • FileMaker Pro
  • Gift registry software
  • Microsoft AccessHot Technology
  • Oracle DatabaseHot Technology
  • Yardi softwareHot Technology

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Human resources software

  • Exact business software
  • Human resource management software HRMS
  • Oracle Taleo
  • Time card software

Web page creation and editing software

  • FacebookHot Technology
  • LinkedIn
  • Social media sites

Sales and marketing software

  • Google Ads

Data mining software

  • Google AnalyticsHot Technology

Word processing software

  • Google DocsHot Technology
  • Microsoft WordHot Technology

Cloud-based data access and sharing software

  • Google Drive

Video conferencing software

  • Google Meet

Time accounting software

  • Hagel Unitime Systems
  • Kronos Workforce TimekeeperHot Technology
  • Lathem Time PayClock EZ
  • Payroll software
  • TimeTrak Systems ClocTrack

Operating system software

  • Handheld computer device software
  • Microsoft WindowsHot Technology

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • TableauHot Technology

Electronic mail software

  • IBM Notes
  • Microsoft OutlookHot Technology

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • Minitab
  • SASHot Technology
  • StataCorp Stata

Inventory management software

  • Inventory management systems

Enterprise resource planning ERP software

  • Kronos Enterprise Workforce Management
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle PeopleSoft Financials
  • SAP softwareHot Technology

Customer relationship management CRM software

  • Microsoft Dynamics
  • Salesforce softwareHot Technology

Spreadsheet software

  • Microsoft ExcelHot Technology

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Project management software

  • Microsoft ProjectHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Process mapping and design software

  • Microsoft VisioHot Technology

Calendar and scheduling software

  • Qualitech Solutions Dynamic Scheduling
  • Scheduling software
  • TimeTrak Systems SchedTrak

Object or component oriented development software

  • RHot Technology

Accounting software

  • Sage 50 Accounting

Data base management system software

  • Teradata DatabaseHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

  • Monitor sales activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor work areas to provide security.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor market conditions or trends.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Examine condition of property or products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Authorize financial actions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Develop marketing plans or strategies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Establish operational policies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean work areas.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Set up merchandise displays.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare financial documents, reports, or budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain records of sales or other business transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Greet customers, patrons, or visitors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Sell products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Answer customer questions about goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Assign duties or work schedules to employees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level

    • Supports 1

Training and Teaching Others

  • Train sales personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise sales or support personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare operational budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate sales campaigns.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Purchase stocks of merchandise or supplies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor inventories of products or materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill1 of 21
Distinct tools1
Level mix
  • Supports 1

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.