O*NET-SOC 41-1012.00
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Monitor sales staff performance to ensure that goals are met.Core9661
- Provide staff with assistance in performing difficult or complicated duties.Core9665
- Visit retailers and sales representatives to promote products and gather information.Supplemental9672
- Formulate pricing policies on merchandise according to profitability requirements.Supplemental9669
- Prepare sales and inventory reports for management and budget departments.Supplemental9668
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.Core20266
- Examine products purchased for resale or received for storage to determine product condition.Supplemental9677
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.Supplemental9670
- Listen to and resolve customer complaints regarding services, products, or personnel.Core9660
- Keep records pertaining to purchases, sales, and requisitions.Core9673
- Hire, train, and evaluate personnel.Core9662
- Analyze details of sales territories to assess their growth potential and to set quotas.Supplemental9671
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Core9663
- Inventory stock and reorder when inventories drop to specified levels.Supplemental9676
- Plan and prepare work schedules, and assign employees to specific duties.Core9666
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.Supplemental9674
- Attend company meetings to exchange product information and coordinate work activities with other departments.Core9667
- Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.Supplemental9675
Technology Skills
From O*NET 30.3, 29 examples in 18 categories, 10 Hot Technology
Free · O*NET 30.3Accounting software
- Budgeting software
- Financial accounting software
Video conferencing software
- Cisco WebexHot Technology
- Fuze cloud communications and collaboration software
- Online meeting software
Customer relationship management CRM software
- Customer information databases
- Oracle Eloqua
- Salesforce softwareHot TechnologyIn Demand
- Salesforce.com Salesforce CRM
- SugarCRM Sugar UX
Financial analysis software
- Delphi Discovery
- Delphi Technology
Enterprise application integration software
- Electronic data interchange EDI software
Process mapping and design software
- Flow chart software
Graphics or photo imaging software
- Graphics creation software
Data base user interface and query software
- Microsoft AccessHot Technology
- QuickBase business management software
Enterprise resource planning ERP software
- Microsoft Dynamics
- NetSuite ERP
- SAP softwareHot Technology
Spreadsheet software
- Microsoft ExcelHot TechnologyIn Demand
Office suite software
- Microsoft Office softwareHot TechnologyIn Demand
Electronic mail software
- Microsoft OutlookHot TechnologyIn Demand
Presentation software
- Microsoft PowerPointHot TechnologyIn Demand
Project management software
- Microsoft ProjectHot Technology
Word processing software
- Microsoft WordHot Technology
Internet browser software
- Web browser software
Calendar and scheduling software
- Work scheduling software
Video creation and editing software
- YouTube
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Getting Information
Gather customer or product information to determine customer needs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring Processes, Materials, or Surroundings
Monitor sales activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Inspecting Equipment, Structures, or Materials
Examine condition of property or products.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyzing Data or Information
Analyze market conditions or trends.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Thinking Creatively
Develop marketing plans or strategies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Establish operational policies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Prepare financial documents, reports, or budgets.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain records of sales or other business transactions.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare sales or other contracts.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpreting the Meaning of Information for Others
Explain technical product or service information to customers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with Supervisors, Peers, or Subordinates
Provide information to coworkers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Exchange information with colleagues.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Discuss design or technical features of products or services with technical personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Selling or Influencing Others
Contact current or potential customers to promote products or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing for or Working Directly with the Public
Answer customer questions about goods or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinating the Work and Activities of Others
Assign duties or work schedules to employees.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level
- Supports 1
- Jira clicode-and-sorts/awesome-copilot-agents637 installsSupportsGen Agent Trust Hub PassRunlayer WarnSnyk WarnSocket PassZeroLeaks Pass
Training and Teaching Others
Train sales personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Guiding, Directing, and Motivating Subordinates
Supervise sales or support personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Coordinate sales campaigns.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Purchase stocks of merchandise or supplies.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor inventories of products or materials.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone Four: Considerable Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.