O*NET-SOC 41-2031.00

Retail Salespersons

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Greet customers and ascertain what each customer wants or needs.Core694
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Core700
Maintain records related to sales.Supplemental698
Compute sales prices, total purchases, and receive and process cash or credit payment.Core697
Prepare merchandise for purchase or rental.Core712
Answer questions regarding the store and its merchandise.Core701
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Core696
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Supplemental695
Prepare sales slips or sales contracts.Supplemental704
Demonstrate use or operation of merchandise.Core706
Describe merchandise and explain use, operation, and care of merchandise to customers.Core702
Ticket, arrange, and display merchandise to promote sales.Core703
Inventory stock and requisition new stock.Core711
Exchange merchandise for customers and accept returns.Core708
Estimate and quote trade-in allowances.Supplemental714
Bag or package purchases and wrap gifts.Supplemental709
Help customers try on or fit merchandise.Supplemental710
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.Core699
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.Supplemental713
Estimate quantity and cost of merchandise required, such as paint or floor covering.Supplemental716
Place special orders or call other stores to find desired items.Core705
Clean shelves, counters, and tables.Core707
Rent merchandise to customers.Supplemental717
Estimate cost of repair or alteration of merchandise.Supplemental715

Technology Skills

From O*NET 30.3, 80 examples in 24 categories, 25 Hot Technology

Free · O*NET 30.3

Document management software

Adobe AcrobatHot Technology
Microsoft SharePointHot Technology

Graphics or photo imaging software

Adobe Creative Cloud softwareHot Technology
Adobe IllustratorHot Technology
Adobe PhotoshopHot Technology
SmugMug Flickr

Desktop publishing software

Adobe InDesignHot Technology

Point of sale POS software

Advanced Retail Management Systems Retail Pro
American Precision Instruments Regit
ASI Point of Sale
Attitude POS itive AccuPOS Retail
Bibase 4POS Retail
CAP Automation SellWise
Comcash ERP
CompuTant CounterPoint
CyberMatrix
Datasym SYMFINITE
EZ Software Solutions
Infocorp Computer Solutions $mart System
Infocorp Softwear/POS
iQmetrix RQ4 Retail Management System
LOB RetailPoint
Logisoft Positive Pos System
ManageMore Cellular Manager
Master Merchant Systems Music Store
MicroBiz
Millennium Software Atrex
Plexis Software Plexis POS
Point of sale POS bookstore software
Point of sale POS parts and services software
RiscStation POSSum
Sage 50 Accounting Software
SBS Keystroke
Semicron Systems
Softpedia ShopInvo
System3 POS software
The General Store
The Retail Solution
TokenWorks Magnetic Card Reader
True North Computer Retail Plus
VeriFone PC Charge Pro
Vigilant
Visual Retail Plus
WinMan SureSell

Operating system software

Apple macOSHot Technology
Handheld computer device software
Microsoft WindowsHot Technology

Internet browser software

Apple SafariHot Technology
Microsoft EdgeHot Technology
Mozilla FirefoxHot Technology

Computer aided design CAD software

Autodesk AutoCADHot Technology

Instant messaging software

Blink
GroupMe

Data base user interface and query software

Data entry software
Database software
FileMaker Pro
Gift registry software
Microsoft AccessHot Technology

Development environment software

Eclipse IDEHot Technology

Human resources software

Exact business software

Web page creation and editing software

FacebookHot Technology
LinkedIn
Social media sites

Word processing software

Google DocsHot Technology
Microsoft WordHot Technology

Cloud-based data access and sharing software

Google Drive

Video conferencing software

Google Meet

Electronic mail software

IBM Notes
Microsoft OutlookHot Technology

Accounting software

Intuit QuickBooksHot Technology
Sage 50 Accounting

Inventory management software

Inventory management systems

Customer relationship management CRM software

Microsoft Dynamics
Salesforce softwareHot Technology

Spreadsheet software

Microsoft ExcelHot Technology

Office suite software

Microsoft Office softwareHot Technology

Presentation software

Microsoft PowerPointHot Technology

Enterprise resource planning ERP software

Oracle PeopleSoftHot Technology
SAP softwareHot Technology

Video creation and editing software

YouTube

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Gather customer or product information to determine customer needs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring Processes, Materials, or Surroundings

Monitor work areas to provide security.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Reconcile records of sales or other financial transactions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Estimate costs or terms of sales.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Calculate costs of goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Updating and Using Relevant Knowledge

Review laws or regulations to maintain professional knowledge.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Clean work areas.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Handling and Moving Objects

Package materials or products.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Set up merchandise displays.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Maintain records of sales or other business transactions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare sales or other contracts.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain technical product or service information to customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Assist customers with product selection.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Greet customers, patrons, or visitors.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Arrange services or reservations for patrons.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Sell products or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Demonstrate products to consumers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Answer customer questions about goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Arrange delivery of goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Advise customers on the use of products or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Recommend products or services to customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing Administrative Activities

Process sales or other transactions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Purchase stocks of merchandise or supplies.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor inventories of products or materials.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 24

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.