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O*NET-SOC 41-3041.00

Travel Agents

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Collect payment for transportation and accommodations from customer.Core737
  2. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.Core741
  3. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Core738
  4. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Core739
  5. Record and maintain information on clients, vendors, and travel packages.Core20900
  6. Book transportation and hotel reservations, using computer or telephone.Core740
  7. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.Core743
  8. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.Core742

Technology Skills

From O*NET 30.3, 30 examples in 12 categories, 9 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

  • Amadeus CRSIn Demand
  • Galor Travel Booster
  • Global distribution system GDS software
  • Microsoft AccessHot Technology
  • Orbitz Worldwide Orbitz for Agents
  • Rezopia
  • TourCMS
  • TourWriter
  • Travel Agent CMS
  • TravelCarma
  • Travii reservation system software

Calendar and scheduling software

  • Apollo Reservation System
  • Globekey Agentkey
  • IMS Travel Agent Reservation Software System
  • Rezdy booking software
  • Rezgo online booking software

Customer relationship management CRM software

  • Colibripms Software Colibri
  • MGHworld Travel Agents
  • Sabre Airline Solutions SabreSonic Customer Sales & Service

Business intelligence and data analysis software

  • DataSwell
  • Illusions Online Illusions OnDemand

Accounting software

  • Intuit QuickBooksHot Technology
  • SAP ConcurHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

  • Microsoft OutlookHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Word processing software

  • Microsoft WordHot Technology

Enterprise resource planning ERP software

  • Sabre Central CommandIn Demand

Video conferencing software

  • ZoomHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Retrieve information from electronic sources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Gather customer or product information to determine customer needs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Calculate costs of goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Record operational details of travel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare sales or other contracts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Sell products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Distribute promotional literature or samples to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Process sales or other transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 8
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.