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O*NET-SOC 41-4011.00

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of postsecondary education.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Negotiate prices or terms of sales or service agreements.Core11240
  2. Prepare and submit sales contracts for orders.Core20608
  3. Visit establishments to evaluate needs or to promote product or service sales.Core11251
  4. Sell service contracts for technical or scientific products.Supplemental20616
  5. Maintain customer records, using automated systems.Core11241
  6. Answer customers' questions about products, prices, availability, or credit terms.Core11237
  7. Quote prices, credit terms, or other bid specifications.Core11238
  8. Contact new or existing customers to discuss how specific products or services can meet their needs.Core20609
  9. Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.Core11239
  10. Compute customer's installation or production costs and estimate savings from new services, products, or equipment.Core11261
  11. Demonstrate the operation or use of technical or scientific products.Supplemental20617
  12. Provide feedback to product design teams so that products can be tailored to clients' needs.Supplemental11256
  13. Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.Core20610
  14. Prepare sales presentations or proposals to explain product specifications or applications.Core11246
  15. Complete expense reports, sales reports, or other paperwork.Core11252
  16. Verify that delivery schedules meet project deadlines.Core20611
  17. Identify prospective customers, using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance.Core20612
  18. Arrange for installation and testing of products or machinery.Supplemental11257
  19. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.Core11249
  20. Collaborate with colleagues to exchange information, such as selling strategies or marketing information.Core11245
  21. Initiate sales campaigns to meet sales and production expectations.Supplemental20618
  22. Provide customers with ongoing technical support.Core11248
  23. Advise customers on product usage to improve production.Core20613
  24. Verify accuracy of materials lists.Supplemental20619
  25. Verify customer credit ratings.Supplemental20620
  26. Consult with engineers regarding technical problems with products.Supplemental11262
  27. Sell technical and scientific products that are environmentally sound or designed for environmental remediation.Supplemental19828
  28. Study documentation or other information for new scientific or technical products.Core20614
  29. Stock or distribute resources, such as samples or promotional or educational materials.Core11265
  30. Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, environmental regulations, or industry developments.Core20615
  31. Visit establishments, such as pharmacies, to determine product sales.Supplemental11267
  32. Present information to customers about the energy efficiency or environmental impact of scientific or technical products.Supplemental19826
  33. Inform customers about issues related to responsible use and disposal of products, such as waste reduction or product or byproduct recycling or disposal.Supplemental19825

Technology Skills

From O*NET 30.3, 63 examples in 32 categories, 25 Hot Technology

Free · O*NET 30.3

Customer relationship management CRM software

  • Act!
  • ActionWare
  • AdTrack Customer Acquisition Management CAM
  • AMG Teleran SalesInSync
  • Cegedim Target Software Target SFA Pharmaceutical Suite
  • HEAT Software GoldMine
  • InsideSales.com
  • NetSuite NetCRM
  • Salesforce softwareHot TechnologyIn Demand
  • Salesforce.com Salesforce CRM
  • SAP Sybase SQL Anywhere

Data base user interface and query software

  • Amazon Web Services AWS softwareHot Technology
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • Oracle DatabaseHot Technology

Data base management system software

  • Apache HadoopHot Technology
  • Teradata DatabaseHot Technology

Access software

  • Citrix cloud computing software

Enterprise application integration software

  • Enterprise application integration EAI software
  • IBM InfoSphere DataStage

Sales and marketing software

  • Google Ads
  • HubSpot softwareHot Technology

Data mining software

  • Google AnalyticsHot Technology

Office suite software

  • Google Workspace softwareHot Technology
  • Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • SASHot Technology
  • StataCorp Stata

Enterprise resource planning ERP software

  • Infor ERP SyteLine
  • Microsoft Dynamics
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle PeopleSoftHot Technology
  • SAP softwareHot Technology

Accounting software

  • Intuit QuickBooksHot Technology
  • Tax software

Project management software

  • Khameleon
  • Microsoft ProjectHot Technology

Information retrieval or search software

  • LexisNexis

Web page creation and editing software

  • LinkedIn

Operating system software

  • LinuxHot Technology

Video conferencing software

  • LogMeIn GoToMeeting
  • ZoomHot Technology

Network conferencing software

  • LogMeIn GoToWebinar

Transaction security and virus protection software

  • McAfee
  • NortonLifeLock cybersecurity software

Development environment software

  • Microsoft Azure softwareHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Desktop publishing software

  • Microsoft Publisher

Document management software

  • Microsoft SharePointHot Technology

Word processing software

  • Microsoft WordHot Technology

Business intelligence and data analysis software

  • MicroStrategy

Object or component oriented development software

  • RHot Technology

Calendar and scheduling software

  • Scheduling software

Network security and virtual private network VPN equipment software

  • Virtual private networking VPN software

Internet protocol IP multimedia subsystem software

  • Voice over internet protocol VoIP system software

Internet browser software

  • Web browser software

Video creation and editing software

  • YouTube

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Gather customer or product information to determine customer needs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor sales activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor market conditions or trends.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Identifying Objects, Actions, and Events

  • Identify potential customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Verify accuracy of records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Verify customer credit information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Estimate costs or terms of sales.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Develop content for sales presentations or other materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Study product information to acquire professional knowledge.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Attend events to develop professional knowledge.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Stock products or parts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare financial documents, reports, or budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain records of customer accounts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain records of sales or other business transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare sales or other contracts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain technical product or service information to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Share sales-related or market information with colleagues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Discuss design or technical features of products or services with technical personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Sell products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Demonstrate products to consumers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Contact current or potential customers to promote products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Deliver promotional presentations to current or prospective customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Distribute promotional literature or samples to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Negotiate prices or other sales terms.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Answer customer questions about goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Arrange delivery of goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate sales campaigns.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Advise customers on the use of products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recommend products or services to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Process sales or other transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 30
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.