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O*NET-SOC 41-4012.00

Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.Supplemental8129
  2. Check stock levels and reorder merchandise as necessary.Supplemental8127
  3. Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.Supplemental8128
  4. Answer customers' questions about products, prices, availability, product uses, and credit terms.Core8113
  5. Recommend products to customers, based on customers' needs and interests.Core8114
  6. Estimate or quote prices, credit or contract terms, warranties, and delivery dates.Core8116
  7. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.Core8117
  8. Negotiate details of contracts and payments.Supplemental20268
  9. Prepare sales contracts and order forms.Core20267
  10. Provide customers with product samples and catalogs.Core8119
  11. Monitor market conditions, product innovations, and competitors' products, prices, and sales.Core8122
  12. Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.Core8124
  13. Prepare drawings, estimates, and bids that meet specific customer needs.Supplemental8118
  14. Obtain credit information about prospective customers.Supplemental8125
  15. Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.Core8115
  16. Forward orders to manufacturers.Supplemental8126
  17. Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.Core8120
  18. Arrange and direct delivery and installation of products and equipment.Supplemental8121

Technology Skills

From O*NET 30.3, 138 examples in 46 categories, 44 Hot Technology

Free · O*NET 30.3

Word processing software

  • 3M Post-it App
  • Evernote
  • Google DocsHot Technology
  • Microsoft OneNote
  • Microsoft WordHot Technology

Customer relationship management CRM software

  • ACT! Premium
  • Advantage Signature Marketing Group Web Master
  • Aptean Onyx CRM
  • Ardexus Mode
  • Ardexus TASC
  • Commence Application Suite
  • Contact management systems
  • Contract tracking software
  • HEAT Software GoldMine
  • HydraNet
  • interlinkONE
  • Maximizer Software Maximizer Enterprise
  • Microsoft Dynamics CRM
  • NetSuite NetCRM
  • Novo Customer Tracking Software
  • Oracle Eloqua
  • Relavis CRM Portal
  • Root Systems SPS Process Management
  • Sage SalesLogix
  • Sales force automation software
  • Salesforce softwareHot TechnologyIn Demand
  • SamePage StudioCRM
  • Soffront CRM Portal
  • Tigerpaw
  • vtiger CRM

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot Technology

Graphics or photo imaging software

  • Adobe Creative Cloud softwareHot Technology
  • Adobe IllustratorHot Technology
  • Adobe PhotoshopHot Technology
  • SmugMug Flickr

Web page creation and editing software

  • Adobe Dreamweaver
  • FacebookHot Technology
  • LinkedIn
  • Social media sites

Desktop publishing software

  • Adobe InDesignHot Technology
  • Contract Central
  • Microsoft Publisher

Data base user interface and query software

  • Airtable
  • Blackboard software
  • Data entry software
  • Database software
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • Oracle DatabaseHot Technology
  • Yardi softwareHot Technology

Object or component oriented development software

  • Apache Groovy

Presentation software

  • Apple Keynote
  • Google Slides
  • Microsoft PowerPointHot TechnologyIn Demand

Operating system software

  • Apple macOSHot Technology
  • Handheld computer device software
  • Microsoft WindowsHot Technology
  • UNIXHot Technology

Computer aided design CAD software

  • Autodesk AutoCADHot Technology

Instant messaging software

  • Blink
  • GroupMe

Video conferencing software

  • Cisco WebexHot Technology
  • FaceTime
  • Google Meet
  • LogMeIn GoToMeeting
  • ZoomHot Technology

Access software

  • Citrix cloud computing software

Calendar and scheduling software

  • Computerized call calendars
  • Computerized time management systems

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive
  • SlackHot Technology

Development environment software

  • Eclipse IDEHot Technology
  • Microsoft Visual BasicHot Technology

Desktop communications software

  • Eko
  • Skype

Medical software

  • Epic SystemsHot Technology
  • Healthcare common procedure coding system HCPCS
  • Medical condition coding software

Geographic information system

  • ESRI ArcGIS softwareHot Technology
  • Geographic information system GIS software

Enterprise application integration software

  • Extensible markup language XMLHot Technology

Accounting software

  • Fund accounting software
  • Intuit QuickBooksHot Technology
  • Sage 50 Accounting
  • Tax software

Sales and marketing software

  • Google Ads
  • HubSpot softwareHot Technology
  • Marketo Marketing AutomationHot Technology

Data mining software

  • Google AnalyticsHot Technology

Project management software

  • Google Classroom
  • Microsoft ProjectHot Technology
  • Microsoft TeamsHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Web platform development software

  • Hypertext markup language HTMLHot Technology

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • TableauHot Technology

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand
  • Mozilla Thunderbird

Enterprise system management software

  • IBM Power Systems software

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • SASHot Technology

Information retrieval or search software

  • LexisNexis

Network conferencing software

  • LogMeIn GoToWebinar

Expert system software

  • MASterMind

Transaction security and virus protection software

  • McAfee
  • NortonLifeLock cybersecurity software

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • SAP Business Objects
  • SAP softwareHot Technology
  • SSA Global BPCS

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Internet browser software

  • Microsoft Internet Explorer
  • Mozilla FirefoxHot Technology
  • SeaMonkey

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Process mapping and design software

  • Microsoft VisioHot Technology

Application server software

  • Oracle WebLogic Server

Data base management system software

  • Relational database management software

Data base reporting software

  • SalesInSync

Video creation and editing software

  • Screencastify
  • YouTube

Network security and virtual private network VPN equipment software

  • Virtual private networking VPN software

Internet protocol IP multimedia subsystem software

  • Voice over internet protocol VoIP system software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

  • Monitor market conditions or trends.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Identifying Objects, Actions, and Events

  • Identify potential customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Verify customer credit information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Estimate costs or terms of sales.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Prepare drawings or diagrams of products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Study product information to acquire professional knowledge.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Stock products or parts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Set up merchandise displays.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare financial documents, reports, or budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Develop proposals for current or prospective customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain records of sales or other business transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare sales or other contracts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain technical product or service information to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Demonstrate products to consumers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Contact current or potential customers to promote products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Distribute promotional literature or samples to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Negotiate prices or other sales terms.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Answer customer questions about goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Arrange delivery of goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate sales campaigns.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Advise customers on the use of products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recommend products or services to customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Send information, materials or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Purchase stocks of merchandise or supplies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor inventories of products or materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 26
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.