O*NET-SOC 41-9041.00
Telemarketers
Solicit donations or orders for goods or services over the telephone.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.Core4619
- Obtain customer information such as name, address, and payment method, and enter orders into computers.Core4621
- Explain products or services and prices, and answer questions from customers.Core4620
- Record names, addresses, purchases, and reactions of prospects contacted.Core4622
- Maintain records of contacts, accounts, and orders.Core4627
- Adjust sales scripts to better target the needs and interests of specific individuals.Supplemental4623
- Answer telephone calls from potential customers who have been solicited through advertisements.Core4625
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.Core4618
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.Core4626
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.Supplemental4624
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.Supplemental4628
- Conduct client or market surveys to obtain information about potential customers.Supplemental4629
Technology Skills
From O*NET 30.3, 13 examples in 9 categories, 7 Hot Technology
Free · O*NET 30.3Helpdesk or call center software
- Acarda Sales Technologies Acarda Outbound
- Automatic call distribution software
- Softphone software
Customer relationship management CRM software
- Database Systems Corp Telemation
- Microsoft Dynamics
- Salesforce softwareHot Technology
Spreadsheet software
- Microsoft ExcelHot Technology
Office suite software
- Microsoft Office softwareHot Technology
Electronic mail software
- Microsoft OutlookHot Technology
Presentation software
- Microsoft PowerPointHot Technology
Word processing software
- Microsoft WordHot Technology
Access software
- Remote access call center software
Video conferencing software
- ZoomHot Technology
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Monitoring Processes, Materials, or Surroundings
Monitor market conditions or trends.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Identifying Objects, Actions, and Events
Identify potential customers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Thinking Creatively
Develop content for sales presentations or other materials.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Scheduling Work and Activities
Schedule appointments with prospective customers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Maintain records of customer accounts.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpreting the Meaning of Information for Others
Explain technical product or service information to customers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Answer telephones to direct calls or provide information.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Selling or Influencing Others
Contact current or potential customers to promote products or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Deliver promotional presentations to current or prospective customers.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing for or Working Directly with the Public
Answer customer questions about goods or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone 1-2: Very Little to Some Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.