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O*NET-SOC 43-1011.00

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Core9704
  2. Resolve customer complaints or answer customers' questions regarding policies and procedures.Core9703
  3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Core9705
  4. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Core9710
  5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Core9707
  6. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Core9713
  7. Recruit, interview, and select employees.Core9711
  8. Interpret and communicate work procedures and company policies to staff.Core9712
  9. Develop work schedules according to budgets and workloads.Supplemental9724
  10. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Core9709
  11. Train or instruct employees in job duties or company policies or arrange for training to be provided.Core9708
  12. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Core9716
  13. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Core9706
  14. Compute figures such as balances, totals, or commissions.Core9715
  15. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.Supplemental9718
  16. Coordinate activities with other supervisory personnel or with other work units or departments.Core9717
  17. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Core9722
  18. Make recommendations to management concerning such issues as staffing decisions or procedural changes.Core9720
  19. Develop or update procedures, policies, or standards.Core9719
  20. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Core9714
  21. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Core9721
  22. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.Supplemental9723
  23. Keep informed of provisions of labor-management agreements and their effects on departmental operations.Supplemental9729
  24. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.Supplemental9730
  25. Monitor inventory levels and requisition or purchase supplies as needed.Supplemental9725
  26. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.Supplemental9727
  27. Arrange for necessary maintenance or repair work.Supplemental9728
  28. Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.Supplemental9731

Technology Skills

From O*NET 30.3, 88 examples in 35 categories, 27 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology
  • Document management system software
  • Microsoft SharePointHot Technology

Human resources software

  • ADP Workforce Now
  • Human resource management software HRMS
  • Oracle Taleo

Operating system software

  • Apple macOSHot Technology
  • Handheld computer device software
  • Microsoft WindowsHot Technology

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge
  • Oracle Eloqua
  • Salesforce softwareHot Technology

Data base user interface and query software

  • Blackboard software
  • Data entry software
  • Database software
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • Oracle DatabaseHot Technology
  • Yardi softwareHot Technology

Accounting software

  • Bookkeeping software
  • Fund accounting software
  • Intuit QuickBooksHot Technology
  • Quicken
  • Sage 50 Accounting
  • Tax software

Access software

  • Citrix cloud computing software

Project management software

  • Contract management software
  • HCSS HeavyBid
  • HCSS HeavyJob
  • Microsoft ProjectHot Technology
  • Microsoft TeamsHot Technology

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive
  • SlackHot Technology

Word processing software

  • Evernote
  • Google DocsHot Technology
  • Microsoft WordHot Technology

Web page creation and editing software

  • FacebookHot Technology
  • Social media sites

Instant messaging software

  • GroupMe

Medical software

  • Healthcare common procedure coding system HCPCS
  • Henry Schein DentrixHot Technology
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH softwareHot Technology

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Qlik Tech QlikView
  • TableauHot Technology

Communications server software

  • IBM Domino

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • Minitab

Graphics or photo imaging software

  • JamBoard
  • SmugMug Flickr

Information retrieval or search software

  • LexisNexis

Video conferencing software

  • LogMeIn GoToMeeting

Video creation and editing software

  • Loom
  • Screencastify
  • YouTube

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • SAP Business Objects
  • SAP softwareHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Internet browser software

  • Microsoft Internet Explorer
  • Mozilla FirefoxHot Technology
  • Web browser software

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot TechnologyIn Demand

Desktop publishing software

  • Microsoft Publisher

Process mapping and design software

  • Microsoft VisioHot Technology

Multi-media educational software

  • Nearpod

Transaction security and virus protection software

  • NortonLifeLock cybersecurity software

Computer based training software

  • Padlet

Time accounting software

  • Payroll software

Data base reporting software

  • SAP Crystal Reports

Calendar and scheduling software

  • Work scheduling software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Estimating the Quantifiable Characteristics of Products, Events, or Information

  • Calculate financial data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Evaluating Information to Determine Compliance with Standards

  • Examine documents to verify adherence to requirements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze financial information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Maintain current knowledge related to work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing Objectives and Strategies

  • Develop organizational policies or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

  • Plan facility layouts or designs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare research or technical reports.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Record personnel information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain inventory records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain regulations, policies, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Confer with coworkers to coordinate work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide information to coworkers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Report maintenance or equipment problems to appropriate personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Respond to customer problems or complaints.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Prepare employee work schedules.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise clerical or administrative personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Perform administrative or clerical tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Administer personnel recruitment or hiring activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Monitor inventories of products or materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 22
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.