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O*NET-SOC 43-3011.00

Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Record information about financial status of customers and status of collection efforts.Core2474
  2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Core2475
  3. Locate and monitor overdue accounts, using computers and a variety of automated systems.Core2473
  4. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Core2481
  5. Advise customers of necessary actions and strategies for debt repayment.Core2477
  6. Answer customer questions regarding problems with their accounts.Core18559
  7. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.Core2478
  8. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Core2476
  9. Receive payments and post amounts paid to customer accounts.Core2472
  10. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.Core2483
  11. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.Core2484
  12. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.Core2479
  13. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.Supplemental18560
  14. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Core2480
  15. Negotiate credit extensions when necessary.Supplemental2482

Technology Skills

From O*NET 30.3, 40 examples in 18 categories, 8 Hot Technology

Free · O*NET 30.3

Accounting software

  • ADP Drive DMS for Accounting
  • Intuit QuickBooksHot Technology
  • Oracle JD Edwards EnterpriseOne
  • Sage 50 Accounting

Customer relationship management CRM software

  • ADS Advantage
  • Adtec Agency Manager
  • Austin Logistics CallSelect
  • Collection Data Systems CollectOne-Tiger
  • Columbia Ultimate Archive
  • Columbia Ultimate RPCS
  • Data-Tel Ceasar
  • Debt account management and collection software
  • Microsoft Dynamics
  • Ontario Systems FACS
  • Quantrax Intelec

Point of sale POS software

  • Columbia Ultimate Remit
  • System Innovators

Access software

  • CU Connect processing software

Categorization or classification software

  • Diagnostic and procedural coding software

Document management software

  • Document management system software

Medical software

  • Healthcare common procedure coding system HCPCS
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH softwareHot Technology

Time accounting software

  • HMS

Information retrieval or search software

  • LexisNexis
  • LexisNexis Banko
  • TCI XML Credit Interface
  • W3 Data BatchAppend411

Enterprise resource planning ERP software

  • Microsoft Dynamics GP
  • NetSuite ERP
  • SAP softwareHot TechnologyIn Demand

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

  • Microsoft OutlookHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Word processing software

  • Microsoft WordHot TechnologyIn Demand

Optical character reader OCR or scanning software

  • Optical character recognition OCR software

Data base user interface and query software

  • Relational database software

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Obtain personal or financial information about customers or applicants.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Interview employees, customers, or others to collect information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor financial information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Sort mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Maintain financial or account records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain medical records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Provide information to coworkers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Discuss account status or activity with customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide notifications to customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Negotiate financial arrangements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Respond to customer problems or complaints.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • File documents or records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Collect deposits, payments or fees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 13
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.