O*NET-SOC 43-3071.00

Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.Core2549
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Core2551
Monitor bank vaults to ensure cash balances are correct.Core2563
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Core2550
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Core2554
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Core2553
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.Core2552
Resolve problems or discrepancies concerning customers' accounts.Core2560
Prepare and verify cashier's checks.Core2556
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.Core2558
Answer telephones and assist customers with their questions.Core21076
Count, verify, and post armored car deposits.Supplemental2568
Identify transaction mistakes when debits and credits do not balance.Core2555
Carry out special services for customers, such as ordering bank cards and checks.Core2569
Sort and file deposit slips and checks.Core2565
Receive and count daily inventories of cash, drafts, and travelers' checks.Core2566
Order a supply of cash to meet daily needs.Core2564
Arrange monies received in cash boxes and coin dispensers according to denomination.Core2557
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.Core2559
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.Core2561
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.Supplemental2571
Perform clerical tasks, such as typing, filing, and microfilm photography.Supplemental2562
Compute financial fees, interest, and service charges.Supplemental2570
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.Supplemental2572
Process and maintain records of customer loans.Supplemental2567
Quote unit exchange rates, following daily international rate sheets or computer displays.Supplemental2575
Issue checks to bond owners in settlement of transactions.Supplemental2573
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.Supplemental2574

Technology Skills

From O*NET 30.3, 16 examples in 10 categories, 6 Hot Technology

Free · O*NET 30.3

Electronic mail software

Email software
IBM Notes
Microsoft Exchange
Microsoft OutlookHot Technology

Document management software

Hyland Software OnBase

Accounting software

Information Technology Incorporated Premier Teller
Sage 50 Accounting
Southern Data Systems TellerPro

Enterprise resource planning ERP software

Jack Henry & Associates Vertex
Microsoft Dynamics

Spreadsheet software

Microsoft ExcelHot Technology

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Operating system software

Microsoft WindowsHot Technology

Word processing software

Microsoft WordHot Technology

Data base user interface and query software

Total Turnkey Solutions E-Vision

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Obtain personal or financial information about customers or applicants.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

Calculate financial data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Verify accuracy of financial or transactional data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare cash for deposit or disbursement.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Calculate costs of goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Working with Computers

Enter information into databases or software programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Maintain financial or account records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpret financial information for others.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Answer telephones to direct calls or provide information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Sell products or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Respond to customer problems or complaints.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Answer customer questions about goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing Administrative Activities

File documents or records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare business correspondence.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Type documents.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Execute sales or other financial transactions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Issue documentation or identification to customers or employees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Send information, materials or documentation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Collect deposits, payments or fees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Order materials, supplies, or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 21

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.