O*NET-SOC 43-4061.00

Eligibility Interviewers, Government Programs

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.Core9744
Keep records of assigned cases, and prepare required reports.Core9739
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.Core9736
Interview and investigate applicants for public assistance to gather information pertinent to their applications.Core9737
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.Core9733
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.Core9734
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.Core9735
Check with employers or other references to verify answers and obtain further information.Core9738
Answer applicants' questions about benefits and claim procedures.Core9732
Provide social workers with pertinent information gathered during applicant interviews.Supplemental9743
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.Supplemental9742
Schedule benefits claimants for adjudication interviews to address questions of eligibility.Supplemental9740
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.Supplemental9746
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.Supplemental9741
Investigate claimants for the possibility of fraud or abuse.Supplemental9747
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.Supplemental9748
Monitor the payments of benefits throughout the duration of a claim.Supplemental9745

Technology Skills

From O*NET 30.3, 18 examples in 15 categories, 7 Hot Technology

Free · O*NET 30.3

Document management software

Adobe Acrobat Reader

Analytical or scientific software

Client assessment software

Data compression software

Corel WinZip

Electronic mail software

Email software
Microsoft OutlookHot TechnologyIn Demand

Medical software

GE Healthcare Centricity EMR
Medicaid management information system MMIS

Video conferencing software

Google Meet
ZoomHot Technology

Data base user interface and query software

Microsoft AccessHot Technology

Enterprise resource planning ERP software

Microsoft Dynamics

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Word processing software

Microsoft WordHot TechnologyIn Demand

Data base reporting software

Resource and patient management system RPMS patient registration software

Calendar and scheduling software

Resource and patient management system RPMS scheduling software

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Obtain personal or financial information about customers or applicants.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Investigate personal characteristics or activities of individuals.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interview employees, customers, or others to collect information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring Processes, Materials, or Surroundings

Monitor financial information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

Calculate financial data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Compile data or documentation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Scheduling Work and Activities

Schedule appointments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Record information about legal matters.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare documentation for contracts, transactions, or regulatory compliance.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Provide information to coworkers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Refer customers to appropriate personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assist individuals with paperwork.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Staffing Organizational Units

Administer personnel recruitment or hiring activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 14

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.