O*NET-SOC 43-4111.00

Interviewers, Except Eligibility and Loan

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.Core2627
Locate and list addresses and households.Supplemental2638
Identify and report problems in obtaining valid data.Core2634
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.Core2633
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.Core20435
Review data obtained from interview for completeness and accuracy.Core2630
Compile, record, and code results or data from interview or survey, using computer or specified form.Core2629
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.Core2636
Assist individuals in filling out applications or questionnaires.Core2632
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.Core2628
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.Supplemental2631
Supervise or train other staff members.Core20434
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.Supplemental2641
Prepare reports to provide answers in response to specific problems.Core2637
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.Supplemental2635
Meet with supervisor daily to submit completed assignments and discuss progress.Core2640

Technology Skills

From O*NET 30.3, 25 examples in 14 categories, 9 Hot Technology

Free · O*NET 30.3

Project management software

Creative Research Systems The Survey System
FluidSurveys
Microsoft TeamsHot TechnologyIn Demand
Nebu Dub InterViewer
Qualtrics Insight
SaaS SurveyMonkey

Medical software

Electronic health record EHR software
Medical condition coding software
Medical procedure coding software
MEDITECH softwareHot Technology

Data base user interface and query software

FileMaker Pro
Student information systems SIS software

Enterprise resource planning ERP software

Jenzabar EX
Oracle PeopleSoftHot Technology
SAP Business Objects

Customer relationship management CRM software

Microsoft Dynamics

Spreadsheet software

Microsoft ExcelHot Technology

Office suite software

Microsoft Office softwareHot Technology

Electronic mail software

Microsoft OutlookHot Technology

Presentation software

Microsoft PowerPointHot Technology

Word processing software

Microsoft WordHot Technology

Human resources software

RIVS automated interview software

Analytical or scientific software

Statistical software

Internet browser software

Web browser software

Video conferencing software

ZoomHot TechnologyIn Demand

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Obtain personal or financial information about customers or applicants.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interview employees, customers, or others to collect information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Check data for recording errors.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Verify accuracy of financial or transactional data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Compile data or documentation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Analyze operational or research data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Working with Computers

Code data or other information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Prepare research or technical reports.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Confer with coworkers to coordinate work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Answer telephones to direct calls or provide information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Assist individuals with paperwork.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Resolving Conflicts and Negotiating with Others

Negotiate financial arrangements.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Resolve operational performance problems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Supervise clerical or administrative personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Collect deposits, payments or fees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 16

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.