O*NET-SOC 43-4171.00

Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Core744
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Core747
Receive payment and record receipts for services.Core745
Schedule appointments and maintain and update appointment calendars.Core751
Analyze data to determine answers to questions from customers or members of the public.Supplemental752
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.Supplemental756
Transmit information or documents to customers, using computer, mail, or facsimile machine.Core750
Hear and resolve complaints from customers or the public.Core748
File and maintain records.Core749
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Core753
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Core746
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Core755
Keep a current record of staff members' whereabouts and availability.Supplemental754
Schedule space or equipment for special programs and prepare lists of participants.Supplemental759
Process and prepare memos, correspondence, travel vouchers, or other documents.Supplemental758
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Core762
Enroll individuals to participate in programs and notify them of their acceptance.Supplemental760
Take orders for merchandise or materials and send them to the proper departments to be filled.Supplemental757

Technology Skills

From O*NET 30.3, 39 examples in 18 categories, 8 Hot Technology

Free · O*NET 30.3

Word processing software

3M Post-it App
Google DocsHot Technology
Microsoft WordHot TechnologyIn Demand

Data base user interface and query software

Alpha Software Alpha Five
Automated information system software
Claim processing system software
Data entry software
Database software
FileMaker Pro
IBM Check Processing Control System CPSC
St. Paul Travelers e-CARMA

Calendar and scheduling software

Appointment scheduling software
Electronic calendar management software

Billing and invoicing software

Billing software

Customer relationship management CRM software

Blackbaud The Raiser's Edge
Microsoft Dynamics

Accounting software

Bookkeeping software
Intuit QuickBooksHot Technology

Office suite software

Corel WordPerfect Office Suite
Microsoft Office softwareHot TechnologyIn Demand

Medical software

Electronic health record EHR software
GE Healthcare Centricity EMR
Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
McKesson Lytec
Medical condition coding software
Medical procedure coding software

Electronic mail software

Email software
IBM Notes
Microsoft OutlookHot TechnologyIn Demand

Document management software

Filing system software
Microsoft SharePoint Server

Cloud-based data access and sharing software

Google Drive

Time accounting software

Mobile messaging service software

Intrado SchoolMessenger

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Desktop publishing software

Microsoft Publisher

Operating system software

Microsoft WindowsHot Technology

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Processing Information

Sort mail.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Evaluating Information to Determine Compliance with Standards

Proofread documents, records, or other files to ensure accuracy.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Analyze operational or research data.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Calculate costs of goods or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Scheduling Work and Activities

Schedule operational activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Schedule appointments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Clean facilities or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Working with Computers

Operate computers or computerized equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Record personnel information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Discuss goods or services information with customers or patrons.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Answer telephones to direct calls or provide information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide notifications to customers or patrons.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Greet customers, patrons, or visitors.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Respond to customer problems or complaints.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing Administrative Activities

File documents or records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare business correspondence.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Send information, materials or documentation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Distribute incoming mail.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Collect deposits, payments or fees.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Order materials, supplies, or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 20

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.