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O*NET-SOC 43-4181.00

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Examine passenger documentation to determine destinations and to assign boarding passes.Core9758
  2. Trace lost, delayed, or misdirected baggage for customers.Core9762
  3. Check baggage and cargo and direct passengers to designated locations for loading.Core9760
  4. Provide boarding or disembarking assistance to passengers needing special assistance.Core9759
  5. Confer with customers to determine their service requirements and travel preferences.Core9757
  6. Announce arrival and departure information, using public address systems.Core9761
  7. Provide clients with assistance in preparing required travel documents and forms.Supplemental9764
  8. Prepare customer invoices and accept payment.Supplemental9751
  9. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.Core9754
  10. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.Core9753
  11. Maintain computerized inventories of available passenger space and provide information on space reserved or available.Core9756
  12. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.Core9755
  13. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Core9752
  14. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.Core9749
  15. Open or close information facilities.Supplemental20437
  16. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Core9750
  17. Keep information facilities clean during operation.Core20436
  18. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.Supplemental9766
  19. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.Supplemental9767
  20. Promote particular destinations, tour packages, and other travel services.Supplemental9763
  21. Contact motel, hotel, resort, and travel operators to obtain current advertising literature.Supplemental9768

Technology Skills

From O*NET 30.3, 20 examples in 10 categories, 6 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

  • Amadeus Altea Reservation
  • Computer reservation system CRS software
  • Galileo 360 Fares
  • GuestServe
  • MICROS Systems OPERA Property Management System PMS
  • Microsoft AccessHot Technology
  • Property management system PMS software
  • Sabre Airline Solutions SabreSonic Ticket
  • Worldspan Go!

Office suite software

  • Corel WordPerfect Office Suite
  • Microsoft Office softwareHot TechnologyIn Demand

Financial analysis software

  • Delphi Technology

Electronic mail software

  • Email software
  • Microsoft OutlookHot TechnologyIn Demand

Point of sale POS software

  • MICROS Systems MICROS 9700 HMS

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Word processing software

  • Microsoft WordHot Technology

Calendar and scheduling software

  • Property scheduling software

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Review customer information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Obtain information about goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Track goods or materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Calculate costs of goods or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean facilities or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Handle luggage or other possessions for patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain security.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Maintain inventory records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Discuss goods or services information with customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Explain regulations, policies, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Provide transportation information to passengers or customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide notifications to customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Assist individuals with paperwork.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Assist disabled or incapacitated individuals.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Make travel, accommodations, or entertainment arrangements for others.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Promote products, services, or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Collect deposits, payments or fees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 18
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.