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O*NET-SOC 43-5011.00

Cargo and Freight Agents

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Negotiate and arrange transport of goods with shipping or freight companies.Core8188
  2. Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.Core8192
  3. Track delivery progress of shipments.Core20271
  4. Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.Supplemental20274
  5. Advise clients on transportation and payment methods.Core8190
  6. Arrange insurance coverage for goods.Supplemental8203
  7. Estimate freight or postal rates and record shipment costs and weights.Core8194
  8. Install straps, braces, and padding to loads to prevent shifting or damage during shipment.Supplemental8200
  9. Keep records of all goods shipped, received, and stored.Core8201
  10. Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.Core20272
  11. Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.Supplemental20273
  12. Coordinate and supervise activities of workers engaged in packing and shipping merchandise.Supplemental8202
  13. Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.Supplemental20275
  14. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.Supplemental8199
  15. Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.Supplemental8208
  16. Retrieve stored items and trace lost shipments as necessary.Core8196
  17. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.Core8195
  18. Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.Supplemental8198
  19. Assemble containers and crates used to transport items, such as machines or vehicles.Supplemental8210
  20. Maintain a supply of packing materials.Supplemental8209
  21. Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.Supplemental8204
  22. Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.Supplemental8197
  23. Attach address labels, identification codes, and shipping instructions to containers.Supplemental8206
  24. Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.Supplemental8205

Technology Skills

From O*NET 30.3, 16 examples in 11 categories, 6 Hot Technology

Free · O*NET 30.3

Procurement software

  • Brokerage software

Office suite software

  • Corel WordPerfect Office Suite
  • Microsoft Office softwareHot TechnologyIn Demand

Data base user interface and query software

  • Database software

Electronic mail software

  • Email software
  • Microsoft OutlookHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Word processing software

  • Microsoft OneNote
  • Microsoft WordHot Technology

Presentation software

  • Microsoft PowerPointHot Technology

Inventory management software

  • Posting software

Enterprise resource planning ERP software

  • SAP softwareHot Technology

Mobile location based services software

  • Transportation management software
  • Transportation management system TMS software
  • Web-based dispatch software

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

  • Track goods or materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Identifying Objects, Actions, and Events

  • Attach identification information to products, items or containers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Inspect items for damage or defects.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Inspect shipments to ensure correct order fulfillment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Evaluating Information to Determine Compliance with Standards

  • Verify shipping documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze shipping information to make routing decisions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Calculate shipping costs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Unload materials or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Load materials or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Assemble wood products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Package objects for shipping.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Operating Vehicles, Mechanized Devices, or Equipment

  • Operate vehicles or material-moving equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Enter information into databases or software programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Record shipping information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain operational records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Provide notifications to customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Negotiate financial arrangements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise clerical or administrative personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate shipping activities with external parties.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage clerical or administrative activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Recommend packing or shipping methods.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Arrange insurance coverage.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Maintain inventories of materials, equipment, or products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 24
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.