O*NET-SOC 43-5011.01

Freight Forwarders

Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Negotiate shipping rates with freight carriers.Core17693
Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.Core17684
Arrange for applicable duties, taxes, or paperwork for customs clearance.Core17700
Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.Core17689
Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.Core17687
Complete customs paperwork.Core17701
Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.Supplemental17697
Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.Supplemental17705
Prepare invoices or cost quotations for freight transportation.Core17696
Select shipment routes, based on nature of goods shipped, transit times, or security needs.Core17680
Calculate weight, volume, or cost of goods to be moved.Core17686
Arrange delivery or storage of goods at destinations.Core17683
Make arrangements with customs brokers to facilitate the passage of goods through customs.Supplemental17702
Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts.Core19830
Recommend shipping solutions to minimize cost or environmental impacts.Supplemental19832
Determine efficient and cost-effective methods of moving goods from one location to another.Core17681
Pay or arrange for payment of freight or insurance fees or other charges.Core17695
Monitor or record locations of goods in transit.Core17692
Keep records of goods dispatched or received.Core17690
Reserve necessary space on ships, aircraft, trains, or trucks.Core17682
Obtain or arrange cargo insurance.Core17694
Review the environmental records of freight carriers to inform shipping decisions.Supplemental19833
Analyze shipping routes to determine how to minimize environmental impact.Supplemental19829
Consolidate loads with a common destination to reduce costs to individual shippers.Core17688
Provide detailed port information to importers or exporters.Core17703
Provide shipment status notification to exporters, consignees, or insurers.Core17704
Consider environmental sustainability factors when determining merchandise packing methods.Supplemental19831
Verify proper packaging and labeling of exported goods.Core17698
Verify adherence of documentation to customs, insurance, or regulatory requirements.Core17699
Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.Core17691
Assist clients in obtaining insurance reimbursements.Supplemental17685

Technology Skills

From O*NET 30.3, 24 examples in 12 categories, 6 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

AESDirect

Materials requirements planning logistics and supply chain software

Arcline ArcFreight
CargoWise ediEnterprise
CEDAS Gateway
Kewill Global Trade and Logistics
RedBerry Logistics
Riege Software International Procars
Star Tec Software Hercules Export
Tailwind Management Systems Tailwind
TMW Enterprise Transportation Management Systems

Electronic mail software

Email software
Microsoft OutlookHot TechnologyIn Demand

Compliance software

IES Ecellerate
QuestaWeb TradeMaster QW

Enterprise resource planning ERP software

Manufacturing resource planning MRP software
Oracle JD Edwards EnterpriseOne
SAP softwareHot Technology

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Word processing software

Microsoft WordHot Technology

Procurement software

Order management software

Industrial control software

Package tracking software

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

Track goods or materials.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Identifying Objects, Actions, and Events

Identify opportunities to improve operational efficiency.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Evaluating Information to Determine Compliance with Standards

Examine documents to verify adherence to requirements.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Verify shipping documentation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Analyzing Data or Information

Analyze shipping information to make routing decisions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Calculate shipping costs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Updating and Using Relevant Knowledge

Maintain current knowledge related to work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Record shipping information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare documentation for contracts, transactions, or regulatory compliance.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Complete documentation required by programs or regulations.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Confer with others to conduct or arrange operational activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Refer customers to appropriate personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assist individuals with paperwork.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Resolving Conflicts and Negotiating with Others

Negotiate financial arrangements.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Coordinate shipping activities with external parties.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Providing Consultation and Advice to Others

Recommend packing or shipping methods.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing Administrative Activities

Execute sales or other financial transactions.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Arrange insurance coverage.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 19

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.