O*NET-SOC 43-5021.00
Couriers and Messengers
Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.Core20903
- Obtain signatures and payments, or arrange for recipients to make payments.Core7017
- Record information, such as items received and delivered and recipients' responses to messages.Core7018
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.Core7013
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.Core7011
- Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.Core7010
- Sort items to be delivered according to the delivery route.Core7016
- Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.Core7015
- Unload and sort items collected along delivery routes.Core7012
- Plan and follow the most efficient routes for delivering goods.Core7014
- Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.Core7019
- Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.Supplemental7024
- Use telephone to deliver verbal messages.Supplemental7021
- Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.Supplemental7023
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.Core7020
Technology Skills
From O*NET 30.3, 5 examples in 5 categories, 4 Hot Technology
Free · O*NET 30.3Spreadsheet software
- Microsoft ExcelHot Technology
Office suite software
- Microsoft Office softwareHot Technology
Electronic mail software
- Microsoft OutlookHot Technology
Word processing software
- Microsoft WordHot Technology
Route navigation software
- Route mapping software
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Getting Information
Obtain written authorization to perform activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Processing Information
Sort mail.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Analyzing Data or Information
Analyze shipping information to make routing decisions.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing General Physical Activities
Unload materials or equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Load materials or equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Deliver items.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Controlling Machines and Processes
Operate office equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Operating Vehicles, Mechanized Devices, or Equipment
Operate vehicles or material-moving equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Repairing and Maintaining Electronic Equipment
Maintain mechanical equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Record shipping information.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with Supervisors, Peers, or Subordinates
Relay information between personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Confer with coworkers to coordinate work activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Provide notifications to customers or patrons.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing Administrative Activities
File documents or records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare outgoing mail.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone 1-2: Very Little to Some Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.