O*NET-SOC 43-5031.00

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Provide emergency medical instructions to callers.Core2719
Question callers to determine their locations and the nature of their problems to determine type of response needed.Core2707
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Core2705
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.Core2711
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.Core2710
Record details of calls, dispatches, and messages.Core2706
Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.Core2715
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.Core2717
Maintain access to, and security of, highly sensitive materials.Core2712
Operate and maintain mobile dispatch vehicles and equipment.Supplemental2722
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.Core2708
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.Core2709
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.Core2718
Learn material and pass required tests for certification.Core2716
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.Core2713
Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.Supplemental2720
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.Core2714
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.Core2721

Technology Skills

From O*NET 30.3, 18 examples in 12 categories, 8 Hot Technology

Free · O*NET 30.3

Data base user interface and query software

911 system information databases
Law enforcement information databases
Microsoft AccessHot Technology
National Crime Information Center (NCIC) database
National Law Enforcement Telecommunications System NLETS

Helpdesk or call center software

Computer aided dispatch software
Spillman Technologies Spillman Computer-Aided Dispatch

Office suite software

Corel WordPerfect Office Suite
Microsoft Office softwareHot TechnologyIn Demand

Geographic information system

Geographic information system GIS systems

Mobile messaging service software

Intrado SchoolMessenger

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Electronic mail software

Microsoft OutlookHot Technology

Presentation software

Microsoft PowerPointHot Technology

Document management software

Microsoft SharePointHot Technology

Word processing software

Microsoft WordHot Technology

Enterprise resource planning ERP software

SAP softwareHot Technology

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Search files, databases or reference materials to obtain needed information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring Processes, Materials, or Surroundings

Monitor equipment operation to ensure proper functioning.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor alarm systems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Updating and Using Relevant Knowledge

Maintain current knowledge related to work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Maintain security.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Handling and Moving Objects

Adjust office equipment to ensure proper operation.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Controlling Machines and Processes

Operate communications equipment or systems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Operating Vehicles, Mechanized Devices, or Equipment

Operate vehicles or material-moving equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Working with Computers

Enter information into databases or software programs.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Maintain call records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Interpreting the Meaning of Information for Others

Discuss goods or services information with customers or patrons.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Relay information between personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Confer with coworkers to coordinate work activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Report maintenance or equipment problems to appropriate personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Answer telephones to direct calls or provide information.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Refer customers to appropriate personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide basic health care services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Coordinate operational activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 19

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.