O*NET-SOC 43-5032.00

Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.Core2723
Prepare daily work and run schedules.Core2727
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Core2726
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.Core2725
Oversee all communications within specifically assigned territories.Supplemental2729
Receive or prepare work orders.Core2728
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.Core2731
Arrange for necessary repairs to restore service and schedules.Core2724
Monitor personnel or equipment locations and utilization to coordinate service and schedules.Core2730
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.Core2732
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.Core2733
Order supplies or equipment and issue them to personnel.Supplemental2735

Technology Skills

From O*NET 30.3, 33 examples in 20 categories, 9 Hot Technology

Free · O*NET 30.3

Mobile location based services software

Air-Trak Cloudberry
Dr. Dispatch
Global positioning system GPS software
Resource management software
Situation resource tracking software
Transportation management software

Aviation ground support software

Bornemann Associates Flight Plan
Sabre travel agent software

Customer relationship management CRM software

Command Alkon COMMANDconcrete
Digital Gateway e-automate

Helpdesk or call center software

Computer aided dispatch software

Expert system software

Computer aided dispatching auto routing software
Rail Traffic Track Warrant Control System

Data base user interface and query software

Database software
Microsoft AccessHot Technology
Tangier Sky Scheduler View

Electronic mail software

Email software
Microsoft OutlookHot TechnologyIn Demand

Geographic information system

ESRI ArcIMS

Map creation software

Geomechanical design analysis GDA software

Time accounting software

Kronos Workforce TimekeeperHot Technology

Data base reporting software

Locomotive distribution software

Enterprise resource planning ERP software

Microsoft Dynamics
SAP softwareHot Technology
TMW PowerSuite

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Presentation software

Microsoft PowerPointHot Technology

Operating system software

Microsoft WindowsHot Technology

Word processing software

Microsoft WordHot TechnologyIn Demand

Route navigation software

Routing software

Calendar and scheduling software

Scheduling software

Internet browser software

Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

Track goods or materials.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Making Decisions and Solving Problems

Select resources needed to accomplish tasks.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Scheduling Work and Activities

Schedule operational activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Controlling Machines and Processes

Operate communications equipment or systems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Maintain operational records.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare documentation for contracts, transactions, or regulatory compliance.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Relay information between personnel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide information to coworkers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing for or Working Directly with the Public

Respond to customer problems or complaints.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Coordinating the Work and Activities of Others

Prepare employee work schedules.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Guiding, Directing, and Motivating Subordinates

Coordinate operational activities.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Distribute materials to employees or customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Order materials, supplies, or equipment.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 13

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.