O*NET-SOC 43-5052.00
Postal Service Mail Carriers
Sort and deliver mail for the United States Postal Service (USPS). Deliver mail on established route by vehicle or on foot. Includes postal service mail carriers employed by USPS contractors.
From O*NET 30.3
Tasks
From O*NET 30.3, by importance, as O*NET OnLine lists them
Free · O*NET 30.3- Scan labels on letters or parcels to confirm receipt.Core20906
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.Core11341
- Return to the post office with mail collected from homes, businesses, and public mailboxes.Core11344
- Sort mail for delivery, arranging it in delivery sequence.Core11342
- Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.Core11343
- Meet schedules for the collection and return of mail.Core11351
- Register, certify, and insure parcels and letters.Supplemental11357
- Sign for cash-on-delivery and registered mail before leaving the post office.Core11346
- Hold mail for customers who are away from delivery locations.Core11348
- Turn in money and receipts collected along mail routes.Core11345
- Leave notices telling patrons where to collect mail that could not be delivered.Core11350
- Maintain accurate records of deliveries.Core11353
- Bundle mail in preparation for delivery or transportation to relay boxes.Core11349
- Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.Supplemental11358
- Record address changes and redirect mail for those addresses.Core11347
- Return incorrectly addressed mail to senders.Core11352
- Answer customers' questions about postal services and regulations.Core11354
- Sell stamps and money orders.Supplemental11361
- Complete forms that notify publishers of address changes.Supplemental11360
- Provide customers with change of address cards and other forms.Core11355
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.Core11356
Technology Skills
From O*NET 30.3, 10 examples in 8 categories, 3 Hot Technology
Free · O*NET 30.3Data base user interface and query software
- Address Management System AMS
- Automated Data Collection System ADCS
- End of Run Report EOR
Enterprise resource planning ERP software
- Delivery operations information system DOIS
Map creation software
- Delivery Routing System DRS
Time accounting software
- Electronic Time Clock ETC
Office suite software
- Microsoft Office softwareHot Technology
Operating system software
- Microsoft WindowsHot Technology
Word processing software
- Microsoft WordHot Technology
Human resources software
- Time and Attendance Collection System TACS
Detailed Work Activities
From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it
Free · O*NET 30.3Getting Information
Obtain written authorization to perform activities.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Processing Information
Sort mail.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing General Physical Activities
Deliver items.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Handling and Moving Objects
Package objects for shipping.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Operating Vehicles, Mechanized Devices, or Equipment
Operate vehicles or material-moving equipment.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Working with Computers
Enter information into databases or software programs.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Documenting/Recording Information
Record shipping information.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain financial or account records.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare documentation for contracts, transactions, or regulatory compliance.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Interpreting the Meaning of Information for Others
Explain regulations, policies, or procedures.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with Supervisors, Peers, or Subordinates
Report maintenance or equipment problems to appropriate personnel.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Communicating with People Outside the Organization
Provide notifications to customers or patrons.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Selling or Influencing Others
Sell products or services.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Performing Administrative Activities
Perform administrative or clerical tasks.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Arrange insurance coverage.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Prepare outgoing mail.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Route mail to correct destinations.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitoring and Controlling Resources
Collect deposits, payments or fees.
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Job Zone
From O*NET 30.3
Free · O*NET 30.3Job Zone 1-2: Very Little to Some Preparation Needed
Workforce Automation analysis, not part of the source
WFA coverage: AI skills for this job
WFA · Part of the paid plan when accounts openPilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.
Equivalents
NICE work roles, with their DCWF equivalents
Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)
Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)No NICE work role maps to this job.