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O*NET-SOC 43-6011.00

Executive Secretaries and Executive Administrative Assistants

Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Manage and maintain executives' schedules.Core2770
  2. Process payroll information.Supplemental18578
  3. Make travel arrangements for executives.Core2779
  4. Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.Core2771
  5. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.Core18576
  6. Answer phone calls and direct calls to appropriate parties or take messages.Core18573
  7. Prepare responses to correspondence containing routine inquiries.Core2776
  8. Open, sort, and distribute incoming correspondence, including faxes and email.Core2773
  9. Greet visitors and determine whether they should be given access to specific individuals.Core2775
  10. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.Core18575
  11. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.Core2780
  12. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.Core18574
  13. Interpret administrative and operating policies and procedures for employees.Supplemental2788
  14. File and retrieve corporate documents, records, and reports.Core2774
  15. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.Core2772
  16. Set up and oversee administrative policies and procedures for offices or organizations.Supplemental2785
  17. Provide clerical support to other departments.Core18577
  18. Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.Supplemental2784
  19. Compile, transcribe, and distribute minutes of meetings.Supplemental2781
  20. Attend meetings to record minutes.Core2782
  21. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.Supplemental18579
  22. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.Supplemental2787

Technology Skills

From O*NET 30.3, 89 examples in 32 categories, 26 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot TechnologyIn Demand
  • Microsoft SharePoint Server
  • Records management systems

Web page creation and editing software

  • Adobe Contribute
  • FacebookHot Technology
  • Google Sites
  • LinkedIn
  • ProQuest RefWorks RefShare
  • Social media sites

Graphics or photo imaging software

  • Adobe IllustratorHot Technology
  • Adobe PhotoshopHot Technology
  • Graphics software
  • JamBoard
  • SmugMug Flickr

Desktop publishing software

  • Adobe InDesignHot Technology
  • Microsoft Publisher

Procurement software

  • Aestiva Purchase Order

Data base user interface and query software

  • Airtable
  • Database software
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • ProQuest RefWorks

Presentation software

  • Apple Keynote
  • Google Slides
  • Microsoft PowerPointHot TechnologyIn Demand

Operating system software

  • Apple macOSHot Technology

Calendar and scheduling software

  • Appointment scheduling software
  • Workbrain Employee Scheduling

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge

Video conferencing software

  • Cisco WebexHot Technology
  • Google Meet
  • LogMeIn GoToMeeting
  • Web conferencing software
  • ZoomHot TechnologyIn Demand

Office suite software

  • Corel WordPerfect Office Suite
  • Google Workspace softwareHot TechnologyIn Demand
  • Microsoft Office softwareHot TechnologyIn Demand

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive
  • SlackHot Technology

Desktop communications software

  • Eko
  • ParentSquare

Enterprise resource planning ERP software

  • Epicor Vantage ERP
  • Exact Software Macola ES
  • Geac MPC Production
  • Maynard PlanStaff Manager
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • MicroStrategy Report Services
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • PRONTO Xi
  • SAP softwareHot Technology
  • SYSPRO business software

Word processing software

  • Evernote
  • Google DocsHot Technology
  • Microsoft OneNote
  • Microsoft WordHot TechnologyIn Demand
  • Transcription software

Inventory management software

  • Fishbowl Warehouse

Human resources software

  • Human resource management software HRMS
  • Questek Humanis
  • Workflow International Deskflow Enterprise

Electronic mail software

  • IBM Notes
  • Microsoft OutlookHot TechnologyIn Demand

Data base reporting software

  • Inetsoft

Mobile messaging service software

  • Intrado SchoolMessenger

Accounting software

  • Intuit QuickBooksHot Technology
  • Sage 50 Accounting
  • Sage Peachtree Premium Accounting for Manufacturing
  • SAP ConcurHot TechnologyIn Demand

Analytical or scientific software

  • KAPES
  • Micro Estimating FabPlan
  • MTI Systems Costimator JS

Information retrieval or search software

  • LexisNexis

Network conferencing software

  • LogMeIn GoToWebinar
  • Slido interaction software

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Project management software

  • Microsoft ProjectHot Technology
  • Microsoft Team Foundation ServerHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Process mapping and design software

  • Microsoft VisioHot Technology

Financial analysis software

  • Oracle E-Business Suite Financials

Medical software

  • PCC EHR
  • PCC Pediatric Partner

Internet browser software

  • Web browser software

Time accounting software

  • Work Technology WorkTech Time
  • Workbrain Time and Attendance

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Read materials to determine needed actions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Inspect operational processes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Sort mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing Objectives and Strategies

  • Develop organizational policies or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare research or technical reports.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Transcribe spoken or written information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Record information from meetings or other formal proceedings.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain medical records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare documentation for contracts, transactions, or regulatory compliance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain regulations, policies, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Confer with coworkers to coordinate work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Answer telephones to direct calls or provide information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Greet customers, patrons, or visitors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Make travel, accommodations, or entertainment arrangements for others.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise clerical or administrative personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage clerical or administrative activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Perform administrative or clerical tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • File documents or records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare business correspondence.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Execute sales or other financial transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Distribute incoming mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 26
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.