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O*NET-SOC 43-6013.00

Medical Secretaries and Administrative Assistants

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Answer telephones and direct calls to appropriate staff.Core777
  2. Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.Supplemental786
  3. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.Supplemental776
  4. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.Core775
  5. Complete insurance or other claim forms.Core788
  6. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.Core779
  7. Transmit correspondence or medical records by mail, e-mail, or fax.Core783
  8. Maintain medical records, technical library, or correspondence files.Core781
  9. Receive and route messages or documents, such as laboratory results, to appropriate staff.Core778
  10. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.Core780
  11. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.Core782
  12. Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.Supplemental20438
  13. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.Core787
  14. Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.Supplemental789
  15. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.Core784

Technology Skills

From O*NET 30.3, 49 examples in 16 categories, 13 Hot Technology

Free · O*NET 30.3

Accounting software

  • Accounts payable software
  • Accounts receivable software
  • Allscripts Professional PM
  • Intuit QuickBooksHot Technology

Word processing software

  • Addressing software
  • Google DocsHot Technology
  • Microsoft WordHot Technology

Medical software

  • Allscripts Payerpath
  • Amazing Charts
  • CPSI CPSI System
  • eClinicalWorks EHR softwareHot Technology
  • Electronic health record EHR software
  • eMDs Medisoft
  • Epic SystemsHot Technology
  • Healthcare common procedure coding system HCPCS
  • Henry Schein DentrixHot TechnologyIn Demand
  • HMS
  • McKesson Lytec
  • MEDENT
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH Medical and Practice Management MPM Suite
  • MEDITECH softwareHot Technology
  • Microsys MicroMD
  • NaviMedix NaviNet
  • Patterson Dental Supply Patterson EagleSoft
  • PracticeWorks Systems Kodak WINOMS CS
  • Wisconsin Physicians Service Insurance CMS Secure Net Access Portal C-SNAP

Billing and invoicing software

  • Billing software

Office suite software

  • Corel WordPerfect Office Suite
  • Microsoft Office softwareHot TechnologyIn Demand

Data base user interface and query software

  • Data entry software
  • Database software
  • dBASE Plus
  • Microsoft AccessHot Technology

Electronic mail software

  • Email software
  • Microsoft Exchange
  • Microsoft OutlookHot Technology

Cloud-based data access and sharing software

  • Google Drive

Graphics or photo imaging software

  • Graphics software

Calendar and scheduling software

  • IDX Groupcast
  • Scheduling software

Point of sale POS software

  • Intuit QuickBooks Point of Sale

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Internet browser software

  • Microsoft Internet Explorer
  • Web browser software

Presentation software

  • Microsoft PowerPointHot Technology

Desktop publishing software

  • Microsoft Publisher

Operating system software

  • Microsoft WindowsHot Technology

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Interview employees, customers, or others to collect information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule appointments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Controlling Machines and Processes

  • Operate office equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Operate computers or computerized equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Transcribe spoken or written information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain financial or account records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain medical records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare documentation for contracts, transactions, or regulatory compliance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Relay information between personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Answer telephones to direct calls or provide information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Refer customers to appropriate personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Greet customers, patrons, or visitors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Prepare business correspondence.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Send information, materials or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Collect deposits, payments or fees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 17
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.