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O*NET-SOC 43-6014.00

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Core2790
  2. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.Core2791
  3. Create, maintain, and enter information into databases.Core20281
  4. Use computers for various applications, such as database management or word processing.Core20280
  5. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Supplemental20285
  6. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.Supplemental20286
  7. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.Core20283
  8. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.Core20282
  9. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.Core2813
  10. Schedule and confirm appointments for clients, customers, or supervisors.Core2801
  11. Maintain scheduling and event calendars.Core2800
  12. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.Core20284
  13. Complete forms in accordance with company procedures.Core2795
  14. Establish work procedures or schedules and keep track of the daily work of clerical staff.Supplemental2809
  15. Provide services to customers, such as order placement or account information.Supplemental2806
  16. Prepare and mail checks.Supplemental2808
  17. Locate and attach appropriate files to incoming correspondence requiring replies.Core2793
  18. Arrange conference, meeting, or travel reservations for office personnel.Supplemental2812
  19. Conduct searches to find needed information, using such sources as the Internet.Core2805
  20. Open, read, route, and distribute incoming mail or other materials and answer routine letters.Core2794
  21. Supervise other clerical staff and provide training and orientation to new staff.Supplemental2814
  22. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.Core2797
  23. Make copies of correspondence or other printed material.Core2796
  24. Manage projects or contribute to committee or team work.Supplemental2802
  25. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.Supplemental20287
  26. Learn to operate new office technologies as they are developed and implemented.Core2799
  27. Mail newsletters, promotional material, or other information.Supplemental2803
  28. Train and assist staff with computer usage.Core20289
  29. Order and dispense supplies.Core2804
  30. Prepare conference or event materials, such as flyers or invitations.Core20290
  31. Develop or maintain internal or external company Web sites.Supplemental20288

Technology Skills

From O*NET 30.3, 129 examples in 48 categories, 48 Hot Technology

Free · O*NET 30.3

Word processing software

  • 3M Post-it App
  • Evernote
  • Google DocsHot Technology
  • Microsoft OneNote
  • Microsoft WordHot TechnologyIn Demand

Document management software

  • Adobe AcrobatHot Technology
  • Filing system software
  • Microsoft SharePointHot Technology

Graphics or photo imaging software

  • Adobe Creative Cloud softwareHot Technology
  • Adobe IllustratorHot Technology
  • Adobe PhotoshopHot Technology
  • CanvaHot Technology
  • SmugMug Flickr

Web page creation and editing software

  • Adobe Dreamweaver
  • FacebookHot Technology
  • Google Sites
  • LinkedIn
  • Social media sites

Desktop publishing software

  • Adobe InDesignHot Technology
  • Microsoft Publisher

Human resources software

  • ADP Workforce Now
  • Human resource management software HRMS
  • Oracle Taleo

Data base user interface and query software

  • Airtable
  • Blackboard software
  • Data entry software
  • Database software
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • Microsoft SQL ServerHot Technology
  • Oracle DatabaseHot Technology
  • Yardi softwareHot Technology

Data base management system software

  • Apache CassandraHot Technology
  • Apache HadoopHot Technology
  • Apache HiveHot Technology
  • Apache Pig
  • Apache Solr
  • Teradata DatabaseHot Technology

Portal server software

  • Apache HTTP Server

Web platform development software

  • Apache TomcatHot Technology
  • Drupal
  • Hypertext markup language HTMLHot Technology
  • Microsoft Active Server Pages ASPHot Technology

Presentation software

  • Apple Keynote
  • Google Slides
  • Microsoft PowerPointHot TechnologyIn Demand

Operating system software

  • Apple macOSHot Technology
  • Handheld computer device software
  • LinuxHot Technology
  • Microsoft WindowsHot Technology
  • Oracle Solaris

Calendar and scheduling software

  • Appointment scheduling software

Project management software

  • Atlassian ConfluenceHot Technology
  • Microsoft ProjectHot Technology
  • Microsoft TeamsHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Content workflow software

  • Atlassian JIRAHot Technology

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge
  • Salesforce softwareHot Technology

Video conferencing software

  • Cisco WebexHot Technology
  • FaceTime
  • Google Meet
  • LogMeIn GoToMeeting
  • Web conferencing software
  • ZoomHot Technology

Access software

  • Citrix cloud computing software

Desktop communications software

  • ClassDojo
  • Skype

Transaction server software

  • Customer information control system CICS

Data mining software

  • Data warehouse software

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Voice recognition software

  • Dictation software

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive
  • SlackHot Technology

Accounting software

  • Fund accounting software
  • Intuit QuickBooksHot Technology
  • Sage 50 Accounting
  • SAP ConcurHot Technology
  • Tax software

Spreadsheet software

  • Google SheetsHot Technology
  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Google Workspace softwareHot Technology
  • Microsoft Office softwareHot TechnologyIn Demand

Instant messaging software

  • GroupMe

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView

Enterprise application integration software

  • IBM InfoSphere DataStage

Enterprise resource planning ERP software

  • IBM Maximo Asset Management
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • Microsoft Dynamics SL
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • people@work
  • SAP Business Objects
  • SAP softwareHot Technology

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Enterprise system management software

  • IBM Power Systems software

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • Minitab
  • SASHot Technology

Cloud-based management software

  • IBM WebSphere

Mobile messaging service software

  • Intrado SchoolMessenger

Time accounting software

  • Kronos Workforce TimekeeperHot Technology
  • Timekeeping software

Information retrieval or search software

  • LexisNexis

Network conferencing software

  • LogMeIn GoToWebinar

Video creation and editing software

  • Loom
  • YouTube

Transaction security and virus protection software

  • McAfee
  • NortonLifeLock cybersecurity software

Medical software

  • Medical procedure coding software

Process mapping and design software

  • Microsoft VisioHot Technology

Internet browser software

  • Mozilla FirefoxHot Technology
  • Web browser software

Metadata management software

  • Quest Erwin Data Modeler

Data base reporting software

  • SAP Crystal Reports

Computer based training software

  • Schoology

Backup or archival software

  • Veritas NetBackup

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Search files, databases or reference materials to obtain needed information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Evaluating Information to Determine Compliance with Standards

  • Proofread documents, records, or other files to ensure accuracy.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Select resources needed to accomplish tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Develop computer or online applications.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Maintain current knowledge related to work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing Objectives and Strategies

  • Develop organizational policies or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Schedule appointments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Controlling Machines and Processes

  • Operate office equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Operate communications equipment or systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Operate computers or computerized equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Enter information into databases or software programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Record personnel information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Record information from meetings or other formal proceedings.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare informational or reference materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare documentation for contracts, transactions, or regulatory compliance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Report maintenance or equipment problems to appropriate personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Answer telephones to direct calls or provide information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Discuss account status or activity with customers or patrons.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Assisting and Caring for Others

  • Refer customers to appropriate personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Greet customers, patrons, or visitors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Make travel, accommodations, or entertainment arrangements for others.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Prepare employee work schedules.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise clerical or administrative personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage clerical or administrative activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Coordinate operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Execute sales or other financial transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Issue documentation or identification to customers or employees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Send information, materials or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Route mail to correct destinations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Distribute materials to employees or customers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Distribute incoming mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Collect deposits, payments or fees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 36
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.