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O*NET-SOC 43-9022.00

Word Processors and Typists

Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.Core791
  2. Check completed work for spelling, grammar, punctuation, and format.Core790
  3. File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.Core794
  4. Print and make copies of work.Core795
  5. Transmit work electronically to other locations.Core805
  6. Address envelopes or prepare envelope labels, using typewriter or computer.Core803
  7. Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.Core793
  8. Gather, register, and arrange the material to be typed, following instructions.Core792
  9. Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.Core797
  10. Manage schedules and set dates, times, and locations for meetings and appointments.Supplemental21014
  11. Keep records of work performed.Core796
  12. Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.Core799
  13. Search for specific sets of stored, typed characters to make changes.Core801
  14. Collate pages of reports and other documents.Core798
  15. Reformat documents, moving paragraphs or columns.Core800
  16. Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.Supplemental806
  17. Adjust settings for format, page layout, line spacing, and other style requirements.Core802
  18. Use data entry devices, such as optical scanners, to input data into computers for revision or editing.Core807
  19. Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.Core804

Technology Skills

From O*NET 30.3, 21 examples in 13 categories, 13 Hot Technology

Free · O*NET 30.3

Customer relationship management CRM software

  • Act!
  • Blackbaud CRM
  • Oracle Siebel CRM

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot Technology

Office suite software

  • Corel WordPerfect Office Suite
  • Google Workspace softwareHot Technology
  • Microsoft Office softwareHot TechnologyIn Demand

Data base user interface and query software

  • FileMaker Pro
  • Microsoft AccessHot Technology

Electronic mail software

  • IBM Notes
  • Microsoft OutlookHot TechnologyIn Demand

Accounting software

  • Intuit QuickBooksHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Desktop publishing software

  • Microsoft Publisher

Process mapping and design software

  • Microsoft VisioHot Technology

Word processing software

  • Microsoft WordHot Technology

Enterprise resource planning ERP software

  • Oracle PeopleSoftHot Technology
  • SAP softwareHot Technology

Medical software

  • SRSsoft SRS EHR

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Search files, databases or reference materials to obtain needed information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

  • Calculate financial data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Verify accuracy of financial or transactional data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Sort mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Evaluating Information to Determine Compliance with Standards

  • Proofread documents, records, or other files to ensure accuracy.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule appointments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Store records or related materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Controlling Machines and Processes

  • Operate office equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Operate computers or computerized equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Format digital documents, data, or images.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Enter information into databases or software programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Maintain office equipment in proper operating condition.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare research or technical reports.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain operational records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Answer telephones to direct calls or provide information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Type documents.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Distribute incoming mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 18
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.